Foundever®

Senior Insight Analyst

Maroc

CDI / Temps pleinSur siteData / BICentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

Senior Insight Analyst role at Foundever, a global BPO company, to lead analytics projects across its Insight & Analytics client portfolio. The role covers end-to-end project delivery, mentoring junior analysts, analysing data in Azure, Alteryx and similar platforms, and presenting insight to stakeholders up to C-suite level. Requires 5+ years in an analytics or insight role, 5+ years of contact centre data experience and SQL or Python skills. Full-time, on-site position in Morocco.

Vos missions

  • Lead the end-to-end delivery of analytics projects, ensuring they are on time, within scope and on budget
  • Mentor and coach more junior Insight and analytics professionals while encouraging a high-performance culture
  • Work with data engineering and data science teams to source, prepare and transform data for analysis
  • Analyse data sources and dashboards in the Azure analytics workbench, Alteryx or similar client infrastructure
  • Present analysis and recommendations to stakeholders, from Head of level up to C-suite

Profil recherché

  • You have 5+ years of experience in analytics or insight roles, including work with contact centre data
  • You are comfortable with SQL or Python and have worked with Power BI or Tableau
  • You enjoy turning complex data into clear, business-friendly insight for senior stakeholders
  • You are a strong problem-solver who can manage multiple projects in a fast-paced environment
  • You want to mentor junior analysts and contribute to client growth and profitability

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Senior Insight Analyst

Who we are

Our mission is to power the best customer experiences for the world's leading brands, wherever and whenever needed. With 170,000 people across the globe, Foundever connects brands with customers 9 million times a day in 60+ languages, making us one of the truly global players in BPO.

The opportunity

We are seeking an experienced Senior Insight Analyst to support growth and innovation across our Insight & Analytics client portfolio. You will be a data-driven leader who is inquisitive and a strong problem-solver.

You will lead the analysis of customer and colleague data to develop insight that helps clients and operations achieve their objectives. You will work closely with internal and client teams, delivering one-off and ongoing projects across a variety of industries.

Key responsibilities

Project management
  • Lead the end-to-end delivery of analytics projects, ensuring they are completed on time, within scope and on budget
  • Coordinate resources across multiple projects within the wider data & analytics function
  • Track project success through post-implementation reviews, focusing on delivering measurable value to clients
  • Ensure all analytics solutions adhere to best practices in data governance and security
Leadership
  • Mentor and coach more junior Insight and analytics professionals
  • Encourage a collaborative, high-performance culture within the team
  • Build trusting relationships with clients and operations
  • Spot client business challenges, match them to potential data & analytics solutions, and pass them to the Insight & Analytics leadership team to develop into leads
Data analysis
  • Work with data engineering and data science teams to source, prepare and transform data ready for analysis
  • Analyse data sources and dashboards within the Azure analytics workbench, Alteryx desktop software or similar client infrastructure
  • Present analysis in clear, concise and business-friendly language
  • Shape data analysis into improvement projects that deliver lasting benefits such as cost reduction or CX improvement
Stakeholder management
  • Capture data requirements and work with clients and operations to source data
  • Turn complex data analysis into business-friendly insight, tailored to a client's sector and campaign(s)
  • Confidently present analysis and recommendations to stakeholders from Head of level to C-suite
  • Act as a trusted advisor, helping operations and clients self-serve data and insight to achieve their objectives

Your profile and experience

  • 5+ years' experience in a similar analytics or insight role (essential)
  • 5+ years working with contact centre data (essential)
  • 2+ years working within the BPO industry (preferred)
  • SQL, Python or similar programming experience (essential)
  • Comfortable working with PowerPoint and Excel
  • Basic to intermediate Power BI or Tableau skills (at least one of these BI platforms)
  • Alteryx developer experience (not essential, a nice to have)
  • Strong written and verbal communication, with the ability to influence senior stakeholders
  • Strong problem-solving and critical thinking skills
  • Able to work independently and manage multiple projects in a fast-paced environment
  • Able to think strategically and contribute to the growth of the client portfolio, revenue and profitability

You will also enjoy the stability, training and working conditions of a well-established global organisation.

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