HCLTech

Senior Process Manager - Order to Cash (OTC)

Rabat

CDI / Temps pleinSur siteFinanceInformatique / IT

L’essentiel du poste

Résumé par Postule AI

This senior-level, full-time, on-site role in Rabat, Morocco, oversees end-to-end Order to Cash operations, covering order management, invoicing, credit and collections, dispute resolution, and cash application. The Senior Process Manager leads a high-performing OTC team, drives Lean or Six Sigma process improvements, and works with sales, logistics, and finance teams to deliver accurate financial outcomes. Reporting, SLA management, and project budget oversight are also part of the scope.

Vos missions

  • Oversee end-to-end Order to Cash operations, including order management, invoicing, collections, dispute resolution, and cash application.
  • Lead and mentor the OTC team, using performance management tools to build skills, engagement, and a culture of continuous improvement.
  • Identify and implement Lean or Six Sigma process optimization initiatives to drive productivity gains and cost reductions.
  • Collaborate with sales, logistics, and finance teams to keep order-to-cash operations seamless and resolve interdepartmental challenges.
  • Prepare and analyze operational and financial reports on order status, receivables, and cash flow to support strategic decisions.
  • Manage SLAs, client relationships, staffing plans, and project budgets and schedules.

Profil recherché

  • You have advanced experience managing Order to Cash processes, including credit, collections, and cash application.
  • You are proficient with ERP systems such as SAP or Oracle and comfortable analyzing data in Excel or Power BI.
  • You have led teams and use coaching and feedback to drive performance improvement.
  • You apply Lean or Six Sigma to improve processes and coordinate with sales, logistics, and finance stakeholders.

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Job Summary

This role oversees end-to-end Order to Cash (OTC) operations, ensuring process excellence, compliance, and continuous improvement. The Senior Process Manager drives operational efficiency across order management, invoicing, collections, dispute resolution, and cash application while leading a high-performing team. The role also optimizes workflows, collaborates with internal stakeholders, and delivers accurate financial outcomes that support organizational objectives.

Location: Rabat, Rabat-Salé-Kénitra, Morocco
Contract type: Full-time
Work mode: On-site

Key Responsibilities

  • Oversee order management using ERP systems to ensure timely and accurate processing, fulfillment, and tracking of customer orders.
  • Supervise invoicing activities using financial tools to ensure precision and promptness in billing, in line with company policies and compliance standards.
  • Manage credit approvals and collections using risk assessment frameworks and collection platforms, ensuring timely payments and minimal bad debts.
  • Resolve customer disputes using communication skills and root-cause analysis tools, ensuring quick and satisfactory resolution to maintain client relationships.
  • Direct cash application processes using reconciliation software to post payments (cash, cheques, EFT, and lockbox transactions) and keep the ledger accurate.
  • Lead and mentor the OTC team through performance management tools, fostering skill development, engagement, and a culture of continuous improvement.
  • Identify and implement process optimization initiatives using Lean or Six Sigma, driving productivity gains and cost reductions across the OTC cycle.
  • Collaborate with sales, logistics, and finance teams through workflow management platforms to ensure seamless order-to-cash operations and resolve interdepartmental challenges.
  • Prepare and analyze operational and financial reports using data analytics tools to monitor order status, receivables, and cash flow, supporting strategic decision-making.
  • Manage performance and service level agreements (SLAs) using service management systems to ensure high satisfaction for internal and external clients.
  • Plan and coordinate staffing activities, ensuring alignment with documented policies and optimal resource allocation.
  • Manage client relationships through effective communication and solution-oriented approaches, supporting business retention and growth.
  • Oversee project budgets and schedules, ensuring delivery within financial and time constraints.

Skill Requirements

  • Advanced proficiency in OTC process management, including order management, invoicing, credit, collections, dispute resolution, and cash application.
  • Advanced proficiency with ERP and financial management systems (e.g., SAP, Oracle, or equivalent).
  • Advanced proficiency in data analysis and reporting using Excel, Power BI, or similar tools.
  • Advanced proficiency in leading teams and driving performance improvement through coaching and feedback techniques.
  • Advanced proficiency in process optimization methodologies such as Lean or Six Sigma.
  • Advanced proficiency in stakeholder management and cross-functional collaboration.

Other Requirements

  • Lean Six Sigma Green Belt or equivalent certification (optional but valuable).
  • Certification in SAP FI/CO or Oracle Financials (optional but valuable).

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