Service Delivery Manager

Décryptage du poste par Postule AI

Résumé du rôle

Concentrix is seeking a Service Delivery Manager to build strong client relationships and serve as the primary liaison between clients, engineering teams, and account management. The role focuses on driving client satisfaction, ensuring on-time and on-budget project delivery, managing communications and conflict resolution, and championing company culture. The ideal candidate has excellent communication and negotiation skills, proven project management abilities in fast-paced environments, and expertise in conflict resolution and cost management.

Exigences clés (estimation)

Build and maintain strong relationships with assigned clients and serve as primary point of contact
Partner with Engineering teams to ensure on-time, on-budget delivery and support their needs
Lead client-facing meetings, deliver monthly reviews, and support quarterly business reviews
Seek client feedback, develop CSAT improvement action plans, and drive satisfaction scores
Handle client communications, conflict resolution, and address concerns efficiently

Compétences

Excellent verbal and written communication skills in EnglishStrong negotiation, listening, and presentation abilitiesExpert conflict resolution and problem-solving skillsProven ability to manage multiple client projects in fast-paced, deadline-oriented environmentsAbility to influence effectively at all organizational levelsCost tracking, management, and reduction capabilitiesStrong relationship-building and stakeholder management skills

Niveau estimé

This role requires significant experience managing client relationships, service delivery, and cross-functional teams. The emphasis on proven abilities, expert conflict resolution, and influencing at all organizational levels suggests 5-10 years of relevant experience.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: FULL_TIME
Mode de travail: Remote
Niveau d'expérience: exp_5_10
Fonction: operations
Secteur: bpo
Niveau d'études: Licence / Bachelor
Langues: english

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

A Service Delivery Manager's primary focus is building strong and mutually beneficial relationships with assigned clients. They serve as the primary liaison with clients, engineers, and account management teams, supporting projects and service delivery while driving client satisfaction and embodying Concentrix culture.

Main Responsibilities

Client Facing

Build strong relationships with assigned clients and CNX business units
Serve as the primary contact for clients and internal business units
Handle client communications and conflict resolution
Address client concerns in an efficient and timely manner

Engineering Team Support

Partner with the Engineering team to ensure on-time and on-budget delivery
Assist Engineering teams to understand client requirements
Onboard and continue to support Engineers' needs after onboarding

Account Management

Understand and communicate client business problems and needs to internal and external stakeholders
Lead and participate actively in client-facing meetings
Deliver monthly reviews to account management
Support business during client QBRs
Minimize Engineering costs

CSAT Technology Champion

Seek client feedback and develop action plans to improve CSAT
Collaborate with Engineering team to drive improvements in CSAT score

Concentrix Culture Champion

Develop personal understanding of Concentrix Culture
Model the way by aligning actions and behaviors with company culture
Mentor others to understand and model the Concentrix Culture

Position Requirements

Bachelor's Degree in related field from a four-year university or college preferred
Excellent verbal and written communication skills (English and native language)
Excellent listening, negotiation, and presentation skills
Proven ability to prioritize and deliver multiple client-focused projects in a fast-paced, deadline-oriented environment
Expert ability to handle conflict resolution
Ability to influence effectively at all levels of the organization
Proven ability to track, manage, and reduce costs

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

Service Delivery Manager