Site Supervisor – Warehouse Operations, Casablanca

Site Supervisor – Warehouse Operations

DHL Global Forwarding, the Group's air, ocean, and road freight specialist, has an opening for a Site Supervisor in Casablanca, Morocco. This on-site, full-time role covers warehouse operations, inventory management, team leadership, health and safety, performance improvement, and customer service delivery.

Key Responsibilities

Warehouse Operations Management

• Oversee inbound, storage, order picking, packing, and outbound activities.
• Ensure daily operations run efficiently and follow established procedures.
• Optimize warehouse layout and storage utilization.

Inventory Management

• Maintain accurate inventory records and stock integrity.
• Manage cycle counts and annual physical inventories.
• Investigate and resolve inventory discrepancies.

Team Leadership and People Management

• Lead, coach, and develop the warehouse team.
• Set performance objectives, monitor productivity, and conduct performance reviews.
• Identify training needs and foster a culture of teamwork, accountability, and continuous improvement.

Health, Safety, Security and Environment (HSSE)

• Ensure compliance with company and legal health and safety requirements.
• Promote a safe working environment and enforce use of personal protective equipment (PPE).
• Conduct safety inspections, support incident investigations, and maintain warehouse security standards.

Performance and Continuous Improvement

• Monitor and report warehouse KPIs.
• Identify improvement opportunities, implement corrective actions, and support productivity and cost optimization projects.

Customer Service and Stakeholder Management

• Lead and supervise teams responsible for day-to-day customer interactions and service delivery.
• Ensure customer requirements and service level agreements (SLAs) are consistently met.

Required Qualifications

• Master's degree in Logistics.
• Minimum 5 years of warehouse management experience.
• Experience managing operational teams within a logistics or supply chain environment.

Competencies

Technical

• Warehouse Management Systems (WMS), inventory control and stock management.
• Logistics and supply chain operations, data analysis and reporting.

Leadership and Behavioral

• Leadership and people management, decision-making, problem-solving, change management, and conflict resolution.
• Customer focus, results orientation, strong organizational skills, attention to detail, and a continuous improvement mindset.

What We Offer

• Opportunities in a global company to contribute ideas and skills toward shared goals.
• Possible further career development.
• Competitive salary.

About DHL Global Forwarding

Part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. DHL Global Forwarding is an equal opportunity employer.