About VML
VML is a global creative company combining brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML ranks among the world's leading creative companies and operates across 55+ markets. VML is part of WPP, the trusted growth partner for the world's leading brands.
About the Role
We are seeking a Senior Community/Account Manager to manage social media communities for key global brands in Morocco. This role combines account management, community engagement, content publishing, social listening, performance analysis, and crisis management.
Key Responsibilities
- Manage brand communities across social platforms with real-time engagement, moderation, and customer care
- Publish and manage social content including asset uploading, tagging, and organic post setup while maintaining brand guidelines
- Monitor brand sentiment, conversations, and trends to identify opportunities and potential issues
- Analyze social media performance and provide actionable insights and recommendations
- Support proactive crisis monitoring and management with appropriate escalation procedures
- Collaborate with creative, content, strategy, and account teams to ensure consistent brand presence
What We're Looking For
- 5+ years of experience in Community Management, Social Media, or Content Management, preferably in an agency environment
- Strong understanding of social platforms, online communities, content trends, and digital culture
- Proven experience managing social media for major brands
- Strong analytical, communication, and organizational skills
- Ability to work in fast-paced environments, manage multiple priorities, and respond to real-time situations
- Fluency in French, English, and Arabic/Darija
Work Environment
We adopt a hybrid approach with teams in the office an average of four days a week. Accommodations and flexibility can be discussed during the interview process.
Mise en forme par Postule ·
Signaler un problème