Spanish & English Customer Service Representative – Casablanca

Casablanca, Casablanca-Settat

Publié il y a moins de 2 jours

Décryptage du poste par Postule AI

Résumé du rôle

Hytech seeks a bilingual Spanish-English customer service representative for their Casablanca office. This full-time role involves providing multi-channel customer support (chat, phone, email), resolving client issues, managing complaints, and supporting administrative tasks. The position requires strong communication skills, customer orientation, and availability for 24/7 rotating shifts. Attractive salary with bonuses, statutory benefits, transport allowance, and 18 days annual leave are offered.

Exigences clés (estimation)

Provide front-line customer support via live chat, phone, and email channels
Answer customer queries and resolve issues related to products, platforms, and promotions
Address customer feedback and complaints professionally and efficiently
Record and update customer data and relevant information in company systems
Support administrative and documentation needs, including translation of customer announcements

Compétences

Bilingual Spanish and English proficiency (oral and written)Customer service or call centre experienceExcellent communication and interpersonal skillsProblem-solving and conflict resolution abilitiesProfessional attitude and customer-oriented mindsetAbility to work on rotating 24/7 shift schedules

Niveau estimé

Entry to junior level position. Previous customer service or call centre experience is required, but this role is suitable for candidates with 0-1 years of relevant experience in customer support environments.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI/CDD
Mode de travail: Sur siteConfiance 90%
Niveau d'expérience: 0–1 anConfiance 70%
Fonction: Service client / SAVConfiance 95%
Secteur: Centres d’appel / BPOConfiance 85%
Niveau d'études: BacConfiance 75%
Langues: Espagnol, AnglaisConfiance 95%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

Job Description

We are seeking a bilingual customer service representative to provide front-line support to our customers in a dynamic BPO environment based in Casablanca.

Main Responsibilities

Provide front-line support to customers via live chats, phones, and email
Answer customer queries and resolve issues regarding products, platforms, and promotions
Address customer feedback and complaints professionally and efficiently
Record and update customer data and relevant information in systems
Support documentation and administrative needs, including translation of customer announcements when required

Required Profile

Strong bilingual Spanish and English language ability (oral and written)
Diploma or university degree holder
Previous experience in customer service or call centres
Excellent communication and problem-solving skills
Customer-oriented with a professional attitude
Willingness to work 24/7 rotating shifts, including weekends and public holidays

What We Offer

Young and friendly work environment
Statutory benefits coverage
Transport allowance provided
18 days annual leave
Attractive salary with performance bonuses

Work Schedule

44 hours per week with monthly rotating shifts

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

Voir les offres Service client / SAV