Senior Contract Performance Manager

Job Description Summary

The Senior Contract Performance Manager demonstrates accountability for functional, business, and broad company objectives. In this role, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and coach and lead a team of CPMs. You will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations.

Key Responsibilities

• Plan and coordinate activities on site of a larger project to fulfill a customer order according to financial and commercial parameters, ensuring customer satisfaction.
• Oversee opportunities for Extra Work.
• Own P&L responsibilities (orders, sales, margin, cash).
• Own contract management and fulfillment, including all project deliverables, the T&Cs and contract requirements such as payment terms and obligations, division of responsibilities, and LD & Bonus structure.
• Provide contract administration for assigned proposals and contracts, including customer interface, negotiations, preparation, and contract interpretation.
• Provide service agreement, fixed price, and time and material program management, and interact with customer service, parts and transactional services, field service, repair service, and/or other teams.
• Act as liaison between internal and external organizations for assigned customers and/or contracts, own the customer relationship, be the single point of contact (SPOC) for customer communications, and contribute to the overall business strategy.
• Maintain all CSA related documentation (e.g., insurance certificates).
• Develop outage scope and communicate it to OFS, obtain schedule and JCE, set policy 6 targets, drive productivity in overall cost, plan parts including requests for quotes and address order issues, plan repair scope, request repair quotes, schedule repairs, and address repair issues in the GE network.
• Be responsible for customer portfolio P&L, growth, KPI metrics, customer strategy, and technical support.
• Lead direction for all emergent and compelled outage resolution, place Service Now (SN) cases, communicate applicable technical documents to the customer (TIL, SB, etc.), and oversee warranty and commercial considerations, including concessions, balancing maximum benefits and satisfaction for the customer and GEV.
• Organize pre-outage, post-outage, and outage milestone meetings and guide lean outage workouts for major projects.
• Provide information and support for implementing CM&U's.
• Respond to customer technical inquiries.
• Willing to travel to customer sites.
• Be responsible for Quality and EHS oversight on work performed at assigned customer sites.

Required Qualifications

• Bachelor's degree in a related field.
• Minimum 7 years of experience in technical and/or field services, operations, or sales.
• Proven knowledge and experience in power plant field services, customer-facing roles, and customer contracts.
• Proven experience leading large teams.
• Experience with Moroccan customers, with gas turbine and power plant experience.
• Fluency in English, Arabic and French.

Desired Characteristics

• Strong leadership and influencing skills, including direct report management.
• Operating knowledge of EHS regulatory requirements and GEV's EHS processes.
• Excellent interpersonal and leadership capabilities (training, presentation, communication).
• Demonstrated ability to lead process change and manage multiple responsibilities to meet objectives.
• Strong customer service orientation and extensive customer interface experience.
• Ability to manage multiple priorities and tasks simultaneously, and to work well under pressure in a fast-paced environment.
• Ability to work with customers meeting commercial contractual terms within the terms of the contract.
• Strong oral and written communication skills.

Additional Information

Relocation Assistance Provided: No

This is a remote position.