Working Student - Customer Experience & Voice of Customer (VoC) Operational Support

Décryptage du poste par Postule AI

Résumé du rôle

Orange Cyberdefense seeks a Master Student (Working Student) to support operational delivery of their Voice of the Customer (VoC) and Customer Experience (CX) program within the Global Strategy & Intelligence Research team in Munich. The role involves managing customer feedback mechanisms, analyzing survey data, creating reports and dashboards, and supporting CX performance measurement rollout across international markets. This is a project-based position ideal for business, marketing, or economics students seeking practical experience in customer experience strategy and data-driven insights.

Exigences clés (estimation)

Coordinate day-to-day VoC/CX program delivery including project management, milestone tracking, and smooth execution
Configure and manage customer surveys in CX/VoC platforms while performing quality checks for consistency
Analyze survey outcomes and feedback data to identify trends and derive actionable insights
Create dashboards, reports, and presentations for operational and senior leadership stakeholders
Monitor progress and identify dependencies or blockers between activities across international markets
Support rollout and adoption of CX performance measurement solutions and maintain documentation

Compétences

Project management and analytical skillsAdvanced Excel and data visualization expertiseExcellent English communication (written and spoken)Ability to execute operational tasks and support deliveryData analysis and AI tool proficiencyAttention to detail and quality standards

Niveau estimé

Entry-level position designed for Master's students with no prior professional experience required. Ideal for those seeking their first hands-on exposure to customer experience operations and data-driven business strategy in an international corporate environment.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: Autre
Mode de travail: Hybride
Niveau d'expérience: 0–1 an
Fonction: Produit
Secteur: Informatique / IT
Niveau d'études: Master / Bac+5
Langues: Anglais, Allemand

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

Join Orange Cyberdefense's Global Strategy & Intelligence Research team as a Master Student (Working Student) in a project-based environment. You will own the operational side of our Voice of the Customer (VoC) program, transforming customer feedback into structured insights and driving actionable improvements across international markets.

Key Responsibilities

Support ongoing VoC/CX program delivery through day-to-day coordination, project management, milestone tracking, and smooth execution
Implement and maintain customer feedback mechanisms by configuring surveys, performing quality checks, and ensuring consistency across platforms
Analyze survey outcomes and feedback data to identify trends and derive actionable insights
Create dashboards, reports, and presentations for operational stakeholders and senior leadership
Monitor progress, track issues, and identify dependencies or blockers between activities
Support rollout and adoption of CX performance measurement solutions across international markets

Required Qualifications

Currently enrolled in a Master's degree program in Business Administration, Marketing, Economics, or related field
Excellent project management and analytical skills
Advanced Excel skills and experience with reporting & data visualization
Strong ability to execute operational tasks and support delivery
Comfortable using AI for data analysis
Excellent English communication skills (written and spoken)

Preferred Skills

Experience with survey/feedback tools or CRM platforms
Basic VoC/CX knowledge (e.g., NPS, customer journey)
German language skills

Personal Competencies

Analytical mindset with ability to turn data into actionable insights
Data-driven and solution-oriented working style
High attention to detail and quality standards
Proactive, reliable, and collaborative with strong self-organization

What You'll Gain

Hands-on experience in a global Customer Experience and Strategy function
Exposure to senior stakeholders and international markets
Opportunity to work with modern CX methodologies, advanced analytics, and AI-enabled tools
Practical experience turning customer insights into strategic business actions
Collaborative, innovative, and international work environment

Benefits

Mobile office option with flexible working hours
Structured onboarding with a mentor
Corporate benefits including EGym Wellpass
Team events and social activities
International and responsible work environment

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