Client Implementation & Operations Analyst

Hire Hangar

Casablanca, Casablanca-Settat

800 – 1 200 $ par mois

Publié il y a moins de 73 jours

Décryptage du poste par Postule AI

Résumé du rôle

Client Implementation & Operations Analyst role at Hire Hangar supporting B2B client onboarding in a BPO environment. Full-time remote position (US time zones) requiring 1-3 years of implementation or operations experience. Responsibilities include system configuration, client coordination, pre-launch audits, and data-driven reporting. Must have remote work experience and proficiency with Google Workspace, CRM platforms, and project management tools. Salary: $800–$1,200 USD monthly.

Exigences clés (estimation)

Support technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations
Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented
Build and maintain implementation trackers, status reports, and client-facing documentation
Conduct pre-launch audits and quality checks to verify configurations meet client specifications
Monitor post-launch performance data and flag anomalies or gaps to relevant internal teams
Provide data-driven reporting to leadership on implementation timelines, bottlenecks, and outcomes

Compétences

Client implementation and technical onboarding experience in BPO or outsourcing environmentsStrong analytical skills with ability to work across multiple systems and data sourcesProficiency in Google Sheets or Excel, including formulas and data organizationExperience building reports, trackers, and documentation for client implementationsExcellent written and spoken English with professional communication stylePrior remote work experience and fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana)

Niveau estimé

This role requires 1–3 years of proven experience in client implementation, operations analysis, or technical onboarding within a BPO, outsourcing, or managed services environment. Prior remote work experience is mandatory.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: contract
Mode de travail: TélétravailConfiance 100%
Niveau d'expérience: 1–3 ansConfiance 75%
Fonction: OpérationsConfiance 90%
Secteur: Centres d’appel / BPOConfiance 95%
Langues: AnglaisConfiance 95%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

Role Overview

We are seeking a detail-oriented and tech-savvy Client Implementation & Operations Analyst to support the successful setup, configuration, and launch of new B2B client accounts within a BPO/outsourcing environment. This is a full-time, high-accountability role that bridges client onboarding and internal operations, ensuring that all systems, workflows, and reporting are accurately configured before and after go-live.

Key Responsibilities

Support the technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations
Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented
Build and maintain implementation trackers, status reports, and client-facing documentation
Conduct pre-launch audits and quality checks to verify that all configurations meet client specifications
Monitor post-launch performance data and flag anomalies or gaps to the relevant internal teams
Provide data-driven reporting to leadership on implementation timelines, bottlenecks, and outcomes

Required Qualifications

Proven experience in a Client Implementation, Operations Analyst, or Technical Onboarding role within a BPO, outsourcing, or managed services environment
Strong analytical skills with the ability to work across multiple systems and data sources simultaneously
Experience building reports, trackers, and documentation to support client implementations
Proficiency in Google Sheets or Excel, including formulas and data organization
Excellent written and spoken English with professional communication style
Prior remote work experience and fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar)

Preferred Qualifications

Experience supporting B2B client implementations in a BPO or outsourcing context
Familiarity with CRM platforms, workflow automation tools, or system integration processes
Exposure to QA processes, pre-launch audits, or compliance documentation

Tools & Technology

Google Workspace (Sheets, Docs, Slides)
CRM platforms (Salesforce, HubSpot, or similar)
Project management tools (Asana, Monday.com, or similar)
Reporting and dashboard tools (Google Looker Studio or similar)
Remote collaboration tools (Slack, Zoom, or similar)

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

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