Logo Arrow Electronics

Arrow Electronics

Customer Service Associate - Order Management & Support

Casablanca

CDI / Temps pleinSur site0–1 anAnglaisService client / SAVInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Customer Service Associate role at Arrow Electronics in Casablanca, Morocco. Manage the complete order-to-invoice process, handle customer backlog, coordinate with Sales and Logistics, and drive on-time delivery performance. Requires C1 English, MS Office proficiency, and customer service experience. Full-time, on-site position offering career development, health insurance, and collaborative work environment.

Vos missions

  • Manage Order to Invoice process and complete customer order lifecycle from load through delivery
  • Handle backlog management actions, alerts, and respond to customer backlog change requests
  • Communicate with customers and suppliers via telephone and email for after-sales service support
  • Coordinate with Sales, Asset, and Logistics departments to drive on-time delivery performance
  • Manage customer reserved inventory to meet company and customer objectives

Profil recherché

  • You have customer service or sales background and excel at managing multiple priorities
  • You are fluent in English at C1 level and comfortable with MS Office tools
  • You thrive in collaborative environments and enjoy coordinating across departments
  • You are detail-oriented, accountable, and driven by customer satisfaction metrics

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About the Role

As a Customer Service Associate at Arrow Electronics, you will support the Sales team by managing the complete customer order lifecycle—from order load through invoice and delivery. You will own customer backlog management, coordinate with multiple departments, and drive on-time delivery performance while maintaining high customer satisfaction.

Key Responsibilities

  • Manage the complete Order to Invoice process for business customers
  • Handle all backlog management actions, alerts, and customer-requested changes
  • Communicate with customers and suppliers via telephone and email to deliver exceptional after-sales service
  • Coordinate closely with Sales, Asset, and Logistics departments to optimize delivery performance
  • Manage customer reserved inventory to meet company and customer objectives
  • Drive efficiency and generate customer satisfaction metrics

What You Bring

  • Fluent English (C1 level minimum)
  • Proficiency in MS Office applications
  • Proven customer service or sales experience
  • Strong communication and coordination skills
  • Customer-oriented mindset with accountability and team collaboration

What We Offer

  • Career development opportunities in a fast-growing global organization
  • Private health insurance coverage
  • CIMR benefits
  • Collaborative working culture with meaningful impact

About Arrow Electronics

Arrow Electronics is a Fortune 200 global provider of products, services, and solutions for industrial and commercial users. With $24 billion in revenue, we lead IT distribution and services, helping thousands of customers optimize and secure their IT infrastructure.

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