KONE

Customer Solution Engineer - Product (Casablanca)

Casablanca

CDI / Temps pleinSur site1–3 ansLicence / Bac+3AnglaisInformatique / IngénierieIndustrie

L’essentiel du poste

Résumé par Postule AI

KONE is seeking a Customer Solution Engineer - Product based in Casablanca to provide technical expertise on the optimal KONE product for each customer. The role turns customer needs into product-specific requirements, coordinates engineering work until handover to maintenance, and supports the CSE team, field operations and sales in order management and delivery. Requirements include a bachelor's degree in mechanical, electrical or civil engineering, 2-3 years of elevator industry experience and English communication skills.

Vos missions

  • Find the optimal KONE product and platform for non-standard customer needs with special engineering requirements, and ensure the offer is competitive.
  • Prepare product costings, detailed custom product plans and specifications for corporate and local materials in non-standard cases.
  • Perform non-standard energy calculations, simple traffic analyses and technical site surveys when accountable for overall project engineering.
  • Ensure product plans address lead times, installability, maintainability, and compliance with local codes, regulations, safety and environmental requirements.
  • Provide technical content for pre-booking reviews and support the front-line CSE team, field operations and sales in order management and delivery.

Profil recherché

  • You hold an engineering degree in mechanical, electrical or civil engineering and have worked in the elevator industry.
  • You enjoy turning customer needs into detailed, product-specific technical requirements and plans.
  • You are comfortable with product costing, lead-time coordination and checking compliance with codes and standards.
  • You communicate and influence well in English and collaborate effectively with teams across cultures and time zones.
  • You are analytical and detail-oriented, able to separate important information from minor details.

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Customer Solution Engineer - Product

Location: Casablanca, Morocco | Full-time | On-site

KONE is looking for an energetic and enthusiastic Customer Solution Engineer - Product to provide technical expertise on the optimal KONE product for each customer.

About the role

You will translate customer needs into product-specific requirements and be accountable for coordinating all engineering work until the project is handed over to maintenance. You will support the front-line CSE team, field operations and sales in the delivery process, handling order management and implementing KONE products and service solutions that meet the customer's contract specifications in a cost- and lead-time-effective way, while ensuring compliance with codes and standards.

Key responsibilities

  • Collaboration with sales: find the optimal KONE product and platform for non-standard needs with special engineering requirements, and make sure the offer is competitive.
  • Costing and specifications: prepare product costings and detailed custom plans and specifications for corporate and local materials in non-standard cases.
  • Engineering calculations: perform initial and revised non-standard energy calculations and simple traffic analyses.
  • Project engineering: when accountable for overall project engineering, own technical site surveys and the technical content of the order between MS 0b and MS 2z.
  • Lead times and installability: coordinate product lead times from Supply Line and local sourcing, and ensure the product can be installed with cost and work effort planned.
  • Maintainability and compliance: ensure the product meets lifecycle needs and local codes, regulations, safety, environmental requirements and KONE's Engineering Policy.
  • Customer process: provide content for pre-booking reviews (technical product, costs, lead times, risks, contract verification) and execute holistic product planning activities.

Requirements

  • Bachelor's degree in mechanical, electrical, or civil engineering.
  • 2-3 years of experience in the elevator industry (a must).
  • Minimum 1 to 2 years of experience in AutoCAD.
  • Proficiency in MS Office Word, Excel and PowerPoint.
  • Excellent communication and influencing skills in English.
  • Excellent collaboration skills and ability to work with people from different cultural backgrounds.
  • Analytical thinking and attention to detail.
  • Ability to work with global colleagues across time zones, language competencies and working cultures.
  • Plus: technical understanding of elevator, escalator and Advanced People Flow solutions.

What we offer

  • A dynamic team promoting a collaborative environment.
  • Total reward elements, learning and development programs, and opportunities for individual development.
  • Regular feedback through performance discussions, mentoring and coaching programs.
  • An engaging job with a clear position description and clear targets.
  • Flexibility, trust, respect, a value-based culture and sustainability and innovation.

KONE is certified as a Top Employer and is dedicated to a better world of work, with a focus on collaboration, diversity, growth, wellbeing, sustainability and ethical business practices.

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