About The Flex
The Flex is on a mission to revolutionize how the world rents. Finding and staying in a home should be as seamless as buying on Amazon: simple, fast, and borderless.
Powered by its proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe. The team is made up of ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence.
Position Summary
As a French-Speaking Customer Experience Specialist, you will be the voice and heartbeat of The Flex for guests and landlords. From the first inquiry to the final check-out, you will ensure every interaction is smooth, efficient, and memorable, handling communication, solving problems, and using in-house technology to deliver world-class service.
Key Responsibilities
- Customer Support: Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in both French and English.
- Booking Assistance: Guide guests through the reservation, check-in, and check-out processes using PMS tools.
- Problem Solving: Investigate and resolve issues quickly with a calm, empathetic, solution-focused approach.
- Knowledge Management: Accurately document interactions, feedback, and resolutions to help improve service quality.
- Cross-Team Collaboration: Work with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
- Upselling & Retention: Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.
What We're Looking For
- Fluency in French and English (written and spoken)
- Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
- Excellent communication and interpersonal skills
- Strong organizational abilities and composure under pressure
- Tech-savvy: comfortable using PMS, CRM, and digital support tools
- A problem-solving mindset with empathy, patience, and meticulous attention to detail
Why Join The Flex
- Be part of the revolution: Help reshape the $4T global rental industry.
- Work with the best: Join a high-performing, supportive international team.
- Grow fast: Real career progression opportunities as the company expands globally.
- Earn what you deserve: Competitive compensation plus performance-based incentives.
- Live flexibly: Remote-first, results-driven culture; work from anywhere.
If you're ready to join a company redefining how people live, move, and rent, we'd love to hear from you.
Mise en forme par Postule ·
Signaler un problème