SupportYourApp

Customer Support Consultant (English & French, Remote)

Casablanca-Settat

CDD / ContratTélétravail0–1 anAnglais, FrançaisService client / SAVCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

SupportYourApp seeks a bilingual Customer Support Consultant (English & French, C1+) for remote work. With 6-12 months of support experience, you'll deliver customer support via multiple channels, collaborate with cross-functional teams, and maintain KPIs for a global SaaS/software/hardware company. Flexible schedule, USD compensation, and development opportunities in a multicultural environment.

Vos missions

  • Deliver outstanding customer support via emails, chats, and calls
  • Follow internal procedures and SOPs while collaborating with internal teams
  • Handle sensitive customer data securely and apply customer happiness best practices
  • Maintain deep understanding of client solutions and meet KPI targets
  • Communicate with developers and cross-functional specialists for issue resolution

Profil recherché

  • You are fluent in both French and English at C1 level or higher
  • You have 6-12 months of customer support experience and thrive on solving problems
  • You prefer remote work with flexible scheduling and a trust-based culture
  • You are proactive, responsible, and passionate about customer satisfaction
  • You have reliable internet and equipment to work from home effectively

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw across 30+ countries since 2010. We deliver secure customer and technical support in 60 languages across diverse industries.

The Role

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual environment while working from home. You'll unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Main Responsibilities

  • Deliver outstanding customer support via emails, chats, and calls
  • Follow internal procedures and SOPs to ensure consistency
  • Collaborate with internal teams to resolve issues efficiently
  • Handle sensitive customer data with care and security
  • Apply customer happiness best practices and maintain KPI targets
  • Communicate with developers and cross-functional specialists

What You Need

  • Fluency in French and English (C1 or higher), both spoken and written
  • At least 6-12 months of customer support experience
  • Strong analytical thinking and research skills
  • Positive, proactive, and responsible attitude
  • Personal computer with 8GB+ RAM and stable internet (50 Mbps download, 40 Mbps upload minimum)

Benefits

  • Flexible schedule with fully remote work opportunity
  • Inclusive international environment
  • Compensation in USD
  • Referral rewards program
  • Work-life balance with internal health policy
  • Responsive leadership focused on your development
  • Self-development opportunities in a trust-based culture with no time-tracking

Note: Benefits may vary depending on engagement terms. Employees and independent contractors may have different eligibility.

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