Marriott International

Guest Experience Expert – Luxury Hospitality

Rabat

CDI / Temps pleinSur site0–1 anBacAnglaisHôtellerie / TourismeTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Guest Experience Expert role at The Ritz-Carlton, a luxury hospitality brand under Marriott International. Deliver exceptional service to guests throughout their stay by processing requests, addressing operational needs, and sharing local insights. Ideal entry-level position requiring high school diploma with no prior experience necessary. Based in Rabat, Morocco, this full-time on-site role emphasizes embodying the brand's Gold Standards and creating memorable guest experiences.

Vos missions

  • Process operational needs and address guest requests throughout their stay
  • Complete reports and maintain accurate documentation
  • Share local area highlights and recommendations with guests
  • Maintain safe workplace, uphold quality standards, and protect company assets
  • Move about property to support guests and team members as needed

Profil recherché

  • You are passionate about delivering exceptional guest service and creating memorable experiences
  • You have strong communication skills and enjoy interacting with diverse guests
  • You are physically able to work on your feet for extended periods
  • You are detail-oriented and committed to upholding high quality standards

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Position Summary

Join The Ritz-Carlton as a Guest Experience Expert and deliver exceptional, memorable service to our guests. You will take initiative to provide a wide range of services that guide guests through their entire stay, from check-in to check-out and beyond. Your role is to make every transaction feel like part of a unique experience.

Key Responsibilities

  • Process operational needs and address guest requests promptly and professionally
  • Complete reports and maintain accurate documentation
  • Share local area highlights and recommendations with guests
  • Maintain a safe, clean workplace and uphold quality standards
  • Move about the property to support guests and team members as needed

What Success Looks Like

You will embody The Ritz-Carlton's Gold Standards by delivering gracious, thoughtful service every day. This includes:

  • Following company policies and procedures consistently
  • Maintaining confidentiality and protecting company assets
  • Ensuring professional appearance, uniform, and communication
  • Being empowered to take initiative and do what needs to be done

Physical Requirements

You will be on your feet and moving around the property for extended periods. You will take a hands-on approach to work, including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

About The Ritz-Carlton

At more than 100 award-winning properties worldwide, we create experiences so exceptional that they stay with guests long after their stay. We attract world-class hospitality professionals who curate lifelong memories. We believe everyone succeeds when empowered to be creative, thoughtful, and compassionate.

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