Swissport

Head of Swissport Business Services (Shared Service Centre Lead)

Casablanca

CDI / Temps pleinHybrideLicence / Bac+3AnglaisFinanceTransport / Logistique

L’essentiel du poste

Résumé par Postule AI

Lead Swissport Business Services Morocco as a Shared Service Centre Lead, managing 75+ FTEs supporting 40 countries. Oversee finance operations including Procure-to-Pay, Service-to-Cash, and General Accounting. Drive operational excellence, ensure SLA compliance, lead talent development, and manage financial/resource planning. Requires 10+ years finance operations experience with 5+ years in shared services leadership, strong accounting background, and proven ability to lead diverse, multicultural teams in a dynamic environment.

Vos missions

  • Oversee SBS center operations across Procure-to-Pay, Service-to-Cash, and Record-to-Report/General Accounting processes for 75+ FTEs
  • Establish and monitor KPIs and SLAs for financial services delivery, ensuring achievement of performance targets
  • Lead, mentor, and develop a high-performing, diverse team fostering collaboration, accountability, and continuous learning
  • Drive continuous improvement initiatives identifying process optimization, cost reduction, and automation opportunities
  • Prepare and manage annual SBS budget while aligning staffing and resource planning to business needs
  • Ensure compliance with internal controls, regulatory requirements, and Swissport governance standards

Profil recherché

  • You have 10+ years of finance operations experience with proven shared services leadership background
  • You excel at leading diverse, multicultural teams and driving operational excellence initiatives
  • You are strategic thinker comfortable with process automation and continuous improvement
  • You have strong understanding of accounting principles, internal controls, and regulatory compliance
  • You are prepared for hybrid work in Casablanca with commitment to on-site presence

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About the Role

Lead the operations of Swissport Business Services (SBS) in Morocco as a Shared Service Centre Lead, overseeing a centre of over 75 FTEs supporting 40 countries worldwide. This is a strategic leadership position requiring a seasoned finance professional with strong operational expertise and a proven ability to lead diverse, multicultural teams.

Key Responsibilities

Leadership & Service Delivery

  • Oversee SBS center operations across multiple processes including Procure-to-Pay, Service-to-Cash, and Record-to-Report/General Accounting
  • Establish and monitor KPIs to assess service quality, efficiency, and compliance with SLAs
  • Serve as primary point of contact for regional finance leaders, ensuring alignment between SBS services and business needs
  • Promote SBS as a value-adding partner through process harmonization and technology adoption

Operational Excellence & Continuous Improvement

  • Drive continuous improvement initiatives identifying opportunities for process optimization and cost reduction
  • Implement process automation and maintain documentation, standardization, and compliance of operational procedures
  • Ensure compliance with internal controls and regulatory requirements through robust governance frameworks

People Leadership & Talent Development

  • Lead, mentor, and develop a high-performing, diverse SBS team fostering collaboration and continuous learning
  • Provide coaching and career development support to enhance individual growth and retention

Governance, Risk & Compliance

  • Act as escalation point for service delivery issues impacting SLAs and customer expectations
  • Collaborate with internal and external auditors to ensure compliance with financial regulations
  • Ensure adherence to Swissport safety standards, code of conduct, and cybersecurity policies

Financial & Resource Management

  • Prepare and manage the SBS annual budget, ensuring efficient cost and headcount control
  • Align staffing and resource planning to meet evolving business needs
  • Manage vendor/supplier relationships to maintain service-level alignment

Required Qualifications

  • Bachelor's degree in Finance, Accounting, or related field; professional accounting qualification (CPA, ACCA, CIMA) preferred
  • Minimum 10 years in finance operations with at least 5 years in a leadership role within a shared services environment
  • Strong understanding of accounting principles (IFRS), internal controls, and regulatory compliance
  • Proven track record managing large, multi-functional teams across multiple regions
  • Fluency in English; additional languages a plus

Key Competencies

  • Strategic thinking and ability to develop financial strategies aligned with business objectives
  • Operational excellence expertise in process optimization and cost reduction
  • Strong leadership skills with ability to inspire and develop teams
  • Excellent communication skills engaging stakeholders at all levels
  • Change management experience leading organizational initiatives
  • Strong analytical and problem-solving abilities
  • Technical proficiency with ERP systems (e.g., SAP) and financial automation

Location & Work Arrangement

Based in Casablanca, Morocco (or Iberia), with hybrid working arrangement. Candidate must be prepared to spend at least 3 days per week in the Morocco office.

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