Job Summary
The Director of Human Resources reports directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources. This role is an integral member of the property executive committee and provides HR generalist expertise for a designated property.
The position is accountable for talent acquisition, succession and workforce planning, performance management, and development for property employees. It works with considerable independence and uses a Human Resource Business Plan aligned with property and brand strategies.
Candidate Profile
Education and Experience
Either of the following:
- 2-year degree from an accredited university in Human Resources, Business Administration, or a related major, with 4 years of experience in human resources, management operations, or a related professional area.
- 4-year bachelor's degree in Human Resources, Business Administration, or a related major, with 2 years of experience in human resources, management operations, or a related professional area.
Core Work Activities
Managing the Human Resources Strategy
- Execute and follow up on engagement survey activities.
- Champion and build the talent management ranks in support of property and region diversity strategy.
- Translate business priorities into property HR strategies, plans, and actions, and implement and sustain HR initiatives at the property.
- Coordinate the human capital review process and lead succession planning on the property and in the market.
- Lead the assessment of the property leadership pipeline and serve as key change manager for initiatives with high employee impact.
- Attend owner meetings as a member of the property executive committee, providing context on HR results and understanding owner priorities.
- Supervise one or more on-property HR resources, as well as market-based HR Specialist resources where appropriate.
Managing Staffing and Recruitment Process
- Analyze open positions to balance the development of existing talent with business needs.
- Coach and facilitate the selection and interviewing process, and develop staffing strategy with hiring managers.
- Make staffing decisions to manage the talent pipeline at the property and monitor sourcing outcomes.
- Ensure managers are competent in assessing and evaluating hourly staff.
Managing Employee Compensation Strategy
- Stay current on internal and external compensation and competitive environments.
- Lead hourly employee total compensation planning and champion the proper use of compensation systems, tools, and programs.
- Participate in quarterly internal equity analysis and surface issues needing resolution.
- Create total compensation packages and recognition and incentive programs aligned with property priorities.
Managing Staff Development Activities
- Ensure property HR staff complete their duties and are trained in employee-related HR information.
- Serve as a resource to property HR staff on employee relations questions and reinforce positive employee relations concepts.
About the Team
The Ritz-Carlton creates exceptional luxury hospitality experiences at more than 100 award-winning properties worldwide. Your role is to ensure that the “Gold Standards” are delivered graciously and thoughtfully every day, including the Employee Promise, Credo, and Service Values.
Marriott International is committed to equal opportunity and non-discrimination on any protected basis, including disability and veteran status.
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