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Arrow Electronics

Inside Sales Associate (English and Dutch) - Casablanca

Casablanca

CDI / Temps pleinSur siteBac+2 (BTS / DUT / DEUG)Anglais, NéerlandaisCommercial / VenteInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Inside Sales Associate role at Arrow ECS, a division of Arrow Electronics, supporting IT customers from Casablanca, Morocco. The role is primarily telephone-based and covers an account portfolio, quoting, order management and after-sales follow-up. Fluent English and Dutch are required. The position is full-time and on-site, with 5 days in the office.

Vos missions

  • Support an account portfolio of valued customers by telephone to locate and secure the right products or services for their needs.
  • Quote Bills of Materials (BOM) and ensure registered pricing is reflected in all quotes.
  • Proactively manage the assigned portfolio, covering sales and account administration, and coordinate with internal resource groups.
  • Identify new sales opportunities by working with buyers and engineers, providing quotes, technical support and data sheets, and placing purchase orders.
  • Maintain accounts by handling order customer service, tracking shipments, managing backlog and expediting orders.
  • Provide after-sales service by ensuring products arrive at the customer location in a timely fashion.

Profil recherché

  • You have previous experience in inside sales or sales and are comfortable working mainly by phone.
  • You are fluent in both English and Dutch.
  • You enjoy managing a customer account portfolio, from quotes to after-sales follow-up.
  • You communicate clearly in writing and verbally and can make sound decisions in straightforward situations.

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Inside Sales Associate

Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group, provides IT professionals (service companies, publishers and integrators) with global technological solutions, training and services. Its offering spans five main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.

As part of its growth, ARROW ECS is strengthening its teams and is looking for an Inside Sales Associate fluent in English and Dutch.

What You'll Be Doing

  • Primarily by telephone, support an account portfolio of valued customers to locate and secure the right products or services for their specific needs.
  • Work with the Field Sales Representative, supplier partners, engineers and other Arrow resources to deliver customer service and product expertise and grow market share.
  • Quote Bills of Materials (BOM) and ensure registered pricing is reflected in all quotes.
  • Proactively manage the assigned portfolio, covering sales and account administration, and coordinate with internal corporate resource groups to ensure customer satisfaction.
  • Collaborate across Arrow as a team player, influencing and interacting at multiple levels of an organization.
  • Identify new sales opportunities by working with buyers and engineers to provide quotes, technical support, data sheets and purchase orders.
  • Maintain accounts through order customer service, tracking shipments, managing backlog, expediting orders and troubleshooting.
  • Provide after-sales service by ensuring products arrive at the customer location in a timely manner.

What We Are Looking For

  • 2-year degree and 2–5 years of experience, or high school graduate with equivalent related experience.
  • Previous experience in inside sales or sales.
  • Fluent in English and Dutch (a must).
  • Strong written and verbal communication skills.
  • Ability to identify problems and make sound decisions in straightforward situations.

What's In It For You

  • Very good working atmosphere in a team of passionate collaborators.
  • Work culture where you can make an impact.
  • Working within an international organization, recognized worldwide in its sector.
  • Competitive salary.

Work Arrangement

Fully on-site: 5 days in the office (Casablanca).

Location and Details

Location: MA-Casablanca, Morocco (Boulevard Al Quods)
Time type: Full time
Job category: Sales

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