Jotun

IT Support Specialist

Casablanca

CDI / Temps pleinSur site1–3 ansBac+2 (BTS / DUT / DEUG)AnglaisOpérationsIndustrie

L’essentiel du poste

Résumé par Postule AI

IT Support Specialist role at Jotun Maroc providing second-level technical support and IT infrastructure management. Responsibilities include end-user support, ticket management, vendor coordination, license compliance, and leading digital transformation initiatives. Requires Bac+2/+3 in IT/Networks with Windows/Microsoft 365 expertise, hardware troubleshooting, and network administration skills. Full-time, on-site position in Casablanca/Berrechid reporting to Finance Manager.

Vos missions

  • Troubleshoot IT systems and software, manage support tickets, and provide training on digital tools to maximize user adoption
  • Stay current with technological developments and recommend solutions to optimize IT infrastructure
  • Coordinate with IT vendors on system installations, device deployments, and troubleshooting
  • Manage maintenance contracts and software licenses with regular compliance reviews
  • Monitor and resolve assigned incidents and service requests within agreed SLAs with KPI reporting
  • Lead digital transformation initiatives to transition users from manual to digital workflows

Profil recherché

  • You have 1-3 years of IT support experience with hands-on technical skills
  • You are patient, responsive, and excel at explaining technical concepts to non-technical users
  • You are proactive about staying current with IT developments and recommending improvements
  • You can manage multiple priorities independently with strong attention to documentation and compliance

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

Role Summary

Reporting to the Finance Manager, you will provide day-to-day IT support to ensure optimal end-user experience and productivity across the organization. Based in Casablanca/Berrechid, you will manage IT incidents, support digital transformation initiatives, and coordinate with vendors to maintain smooth business operations.

Main Responsibilities

  • Troubleshoot IT systems and software, manage support tickets via Caretaker SMAX, and provide training on digital tools to maximize user adoption and competitive advantage
  • Stay current with technological developments and recommend solutions to optimize Jotun's IT infrastructure and leverage new technologies
  • Coordinate with IT vendors on system installations, device deployments, and troubleshooting to ensure uninterrupted business operations
  • Manage maintenance contracts and software licenses, conducting regular compliance reviews
  • Monitor and resolve all assigned incidents and service requests within agreed Service Level Agreements (SLAs) with regular KPI reporting
  • Lead digital transformation initiatives locally and regionally, transitioning users from manual to digital workflows through training and solution integration

What We're Looking For

  • Bac+2/+3 qualification in IT or Networks with hands-on experience in Windows/Microsoft 365 support, hardware troubleshooting, and basic network administration (LAN/Wi-Fi, VPN)
  • Responsive, patient communicator able to explain technical concepts clearly to non-technical colleagues
  • Independent ticket and priority management with strong documentation and asset/license tracking discipline
  • Fluent English language skills

What We Offer

  • Competitive compensation and comprehensive benefits package
  • Continuous learning through on-the-job training and in-house development programs
  • Career advancement opportunities across multiple disciplines and geographies
  • Supportive, inclusive company culture with high employee engagement
  • Team building and social activities

Mise en forme par Postule ·

Signaler un problème