IT Support Technician (On-Call) - Morocco

Marrakech

Publié il y a moins de 87 jours

Décryptage du poste par Postule AI

Résumé du rôle

Join our global IT team as an on-call IT Support Technician in Morocco. This role involves providing onsite technical support, troubleshooting hardware and software issues, and managing end-user devices. You'll handle break/fix services, device installations, and customer support while meeting SLA requirements. Ideal for experienced technicians with strong troubleshooting skills and availability for on-call assignments.

Exigences clés (estimation)

Provide onsite IT support and break/fix services for hardware and software issues
Troubleshoot and resolve hardware, software, and networking problems for end-users
Install, configure, and replace desktops, laptops, printers, and peripherals
Escalate complex technical issues to senior support teams when necessary
Deliver excellent customer service while meeting SLA requirements

Compétences

Onsite IT support and desktop support experienceHardware and software troubleshooting expertiseWindows operating systems and Microsoft Office proficiencyBasic networking knowledge (TCP/IP, LAN/WAN, Wi-Fi)Excellent communication and problem-solving abilities

Niveau estimé

This role requires 1-3 years of hands-on IT support experience, particularly in onsite or desktop support environments. You should be comfortable with hardware troubleshooting and basic networking concepts.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI / Temps plein
Mode de travail: Sur site
Niveau d'expérience: 1–3 ansConfiance 75%
Fonction: Informatique / IngénierieConfiance 95%
Secteur: Informatique / ITConfiance 100%
Niveau d'études: Formation professionnelle (OFPPT, etc.)Confiance 70%
Langues: AnglaisConfiance 80%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

IT Support Technician (On-Call) – Morocco

We are seeking an experienced IT Support Technician based in Morocco to join our global team on an on-call basis. You will provide critical onsite IT support and technical troubleshooting services to end-users.

Key Responsibilities

Provide onsite IT support and break/fix services for hardware and software issues
Troubleshoot and resolve hardware, software, and networking problems
Install, configure, and replace desktops, laptops, printers, and peripherals
Support end-user devices and operating systems while maintaining SLA requirements
Escalate complex technical issues to senior support teams when necessary
Deliver excellent customer service and technical support to end-users

Requirements

Proven experience in onsite IT support or desktop support roles
Strong troubleshooting skills for hardware and software issues
Knowledge of Windows operating systems and Microsoft Office suite
Basic networking knowledge including TCP/IP, LAN/WAN, and Wi-Fi
Excellent communication and problem-solving abilities
Must be based in Morocco with availability for on-call assignments

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

Voir les offres Informatique / Ingénierie