Inyad

Key Account Manager – Payment Processing Solutions

Casablanca

CDI / Temps pleinSur site3–5 ansLicence / Bac+3Anglais, FrançaisCommercial / VenteServices financiers

L’essentiel du poste

Résumé par Postule AI

Key Account Manager role at Inyad focused on merchant client satisfaction, growth, and retention. Responsibilities include client onboarding, relationship management, user engagement promotion, customer retention strategies, problem resolution, and satisfaction monitoring. Requires proven KAM experience, strong communication skills, problem-solving abilities, and a Bachelor's degree in Business. Experience in call center leadership and payment processing knowledge are advantageous. Full-time, on-site position in Casablanca.

Vos missions

  • Oversee customer onboarding process, ensuring efficient product setup and service implementation tailored to merchant needs
  • Develop and maintain strong relationships with merchants, understanding their business processes and providing suitable solutions
  • Foster user engagement and increase usage of payment processing solutions among clients
  • Develop strategies to maximize customer lifetime value through renewals, upsells, and cross-sells
  • Act as escalation point for customer issues, coordinating with internal teams for timely resolution
  • Monitor client satisfaction levels and gather feedback to drive service improvements

Profil recherché

  • You have proven experience as a Key Account Manager or in similar customer-facing roles
  • You excel at building and maintaining strong client relationships and understanding business needs
  • You are proactive in problem-solving and resilient when facing customer challenges
  • You have familiarity with payment processing services or fintech solutions
  • You are empathetic, customer-centric, and motivated by client success

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About the Role

The Key Account Manager is a client-facing position responsible for ensuring high satisfaction, growth, and retention of merchant clients. This role directly impacts company profitability by optimizing utilization of software and payment processing solutions. This is an excellent opportunity for a motivated professional to drive client success and contribute to organizational growth.

Main Responsibilities

  • Client Onboarding: Oversee the customer onboarding process, ensuring efficient product setup and service implementation tailored to each merchant's unique business needs.
  • Customer Relationship Management: Develop and maintain strong relationships with merchants, understanding their needs and business processes to provide suitable solutions.
  • User Engagement & Processing Promotion: Foster high levels of user activity and increase usage of payment processing solutions among clients.
  • Customer Retention & Growth: Develop strategies to maximize customer lifetime value, encouraging renewals, upsells, and cross-sells.
  • Problem Resolution: Act as the point of escalation for customer issues, coordinating with internal teams to resolve them in a timely and satisfactory manner.
  • Client Satisfaction & Feedback: Monitor client satisfaction levels and gather feedback to drive service improvements.

Required Qualifications

  • Proven experience as a Key Account Manager or similar customer-facing role
  • Exceptional communication and relationship management skills
  • Strong problem-solving capabilities and resilience in facing challenges
  • Ability to work effectively with cross-functional teams
  • High level of empathy and customer-centricity
  • Bachelor's degree in Business or related field

Preferred Qualifications

  • Experience as a Team Lead in a Call Center
  • Familiarity with payment processing services

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