About the Role
SGS, the world's leading Testing, Inspection and Certification company, is seeking an experienced Operations Manager to lead and optimize Oil, Gas & Chemicals operations. You will oversee all operational activities to ensure safe, efficient and high-quality service delivery while maintaining exceptional customer satisfaction.
Main Responsibilities
- Lead and oversee all operational activities to ensure safe, efficient and high-quality service delivery while maintaining the highest levels of customer satisfaction
- Translate business strategy and objectives into operational plans, resource allocation, budgets, performance targets and measurable actions
- Manage, coach and develop Supervisors, Coordinators and Inspectors, supporting recruitment, onboarding, competency development, performance management and succession planning
- Oversee inspection, sampling, measurement, documentation and reporting activities to ensure compliance with contractual, regulatory and quality requirements
- Build and maintain strong relationships with clients and key stakeholders, proactively managing service issues, escalations and complaints while driving effective corrective actions
- Monitor operational performance through audits, field observations, performance reviews and data analysis, ensuring continuous improvement and operational excellence
Key Requirements
- Bachelor's Degree in Petroleum, Chemistry, Engineering, Marine Studies, Logistics, Operations Management or related discipline
- Minimum 8 years of experience in Oil, Gas & Chemicals inspection, testing, terminals, marine cargo operations or related industries
- Minimum 3 years in a supervisory or management position
- Strong knowledge of petroleum inspection, sampling, quality and quantity control processes
- Proven leadership and people management experience
- Fluent in English and French
- Willingness to support operations outside standard working hours when required
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