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Arrow Electronics

Partner Enablement Lead

Casablanca

CDI / Temps pleinSur siteAnglais, FrançaisOpérationsInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Arrow Electronics seeks an experienced Partner Enablement Lead to build and lead a team managing partner onboarding, adoption, and activation at scale. This role combines operational excellence, team leadership, and customer-facing expertise. You will own the end-to-end onboarding programme, drive partner readiness through training and certification, manage escalations, and consolidate partner feedback for product roadmap influence. Based in Casablanca, Morocco, this full-time position requires 6-10 years of enablement or customer success experience, CRM expertise, and fluency in English and French.

Vos missions

  • Build and manage the Partner Enablement function, including onboarding programmes, demo environments, enablement kits, and qualification frameworks.
  • Own the onboarding pipeline for pilot partners, including qualification, routing, capacity planning, and Day-30 activation follow-up.
  • Drive partner enablement cadence through regional webinars, release-driven training programmes, and certification as "Sales Portal Ready".
  • Manage escalations and strategic partner engagements, including complex onboarding projects and custom integrations.
  • Consolidate partner feedback, product requests, and adoption blockers into regular reports for Product Management.
  • Lead, coach, and develop a team of Partner Enablement Specialists, setting objectives and monitoring KPIs.

Profil recherché

  • You have proven experience scaling partner onboarding and adoption programmes in SaaS or IT environments.
  • You combine operational excellence with strong team leadership and customer-facing skills.
  • You are data-driven, highly organized, and thrive in fast-paced launch environments.
  • You have hands-on CRM expertise and can engage effectively with partner leaders and senior stakeholders.
  • You are fluent in both English and French and based in or willing to relocate to Casablanca.

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About the Role

Arrow Enterprise Computing Solutions (ECS) seeks a Partner Enablement Lead to build and lead the Partner Enablement Team. You will own the partner onboarding programme end-to-end, act as the primary voice of partners to Product Management, and drive partner adoption, activation, and readiness at scale.

Key Responsibilities

  • Build and manage the Partner Enablement function, including onboarding programmes, demo environments, enablement kits, qualification frameworks, and onboarding waves.
  • Own the onboarding pipeline for pilot partners, including qualification, routing, capacity planning, wave management, and Day-30 activation follow-up.
  • Drive the partner enablement cadence through regional webinars, release-driven training programmes, and certification of partners as "Sales Portal Ready".
  • Manage escalations and strategic partner engagements, including complex onboarding projects, custom integrations, and product-related discussions.
  • Consolidate partner feedback, product requests, bugs, adoption blockers, and churn drivers into regular reports for Product Management.
  • Lead, coach, and develop a team of Partner Enablement Specialists, setting objectives and monitoring performance against KPIs.

Success Measures

  • Achievement of partner onboarding and activation targets.
  • High partner satisfaction and engagement levels.
  • Effective management of onboarding capacity and programme scalability.
  • Timely resolution of escalations and partner issues.
  • Strong team performance and development.
  • Actionable product feedback driving continuous improvement.

Required Profile

  • 6-10 years of experience in Partner Enablement, Customer Success, Channel Management, Pre-Sales, or related SaaS/IT environments.
  • Proven experience leading onboarding, adoption, or partner success programmes at scale.
  • Previous people management experience with responsibility for coaching and developing small teams.
  • Strong executive presence and ability to engage partner leaders, customers, and senior sales stakeholders.
  • Data-driven, highly organized, and comfortable working in fast-paced launch environments.
  • Hands-on experience with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics, ideally in a power-user or administrator capacity.
  • Fluent in English and French.

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