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Arrow Electronics

Integration Support Specialist - CRM

Casablanca

CDI / Temps pleinSur site3–5 ansAnglais, FrançaisOpérationsInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Integration Support Specialist role at Arrow Electronics focused on technical implementation and support of CRM integrations (Salesforce, HubSpot, Microsoft Dynamics). Requires 3-6 years of customer-facing technical experience with CRM platforms, APIs, and integration technologies. Based in Casablanca, Morocco, this full-time position combines troubleshooting, documentation, partner enablement, and product collaboration to ensure successful integration deployments and partner satisfaction.

Vos missions

  • Configure, test, and deploy CRM integrations with Salesforce, HubSpot, and Microsoft Dynamics including authentication, field mapping, and go-live validation.
  • Lead integration discovery workshops and troubleshoot synchronization issues, identifying configuration problems and escalating defects.
  • Maintain integration playbooks, templates, guides, and deliver regional webinars for partner enablement and technical training.
  • Act as subject matter expert for pre-sales integration discussions and partner with Product Management on connector enhancements.
  • Contribute technical feedback and customer requirements to product reviews and roadmap prioritization.

Profil recherché

  • You have strong troubleshooting skills and enjoy solving complex integration challenges with APIs and CRM platforms.
  • You combine technical expertise with excellent communication abilities to work effectively with both technical and non-technical stakeholders.
  • You are proactive in maintaining documentation, contributing to knowledge resources, and supporting partner enablement.
  • You have hands-on experience with Salesforce, HubSpot, or similar CRM platforms and integration technologies.

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About the Role

Join Arrow Enterprise Computing Solutions (ECS) as an Integration Support Specialist. You will own the technical implementation and support of CRM integrations between the Sales Portal and partners' existing systems. Act as the technical expert for partner-facing integration activities, ensuring standard connectors are successfully deployed and complex integration requirements are met.

Key Responsibilities

  • Configure, test, and deploy standard CRM integrations with Salesforce, HubSpot, and Microsoft Dynamics, including authentication, field mapping, sync rules, and go-live validation.
  • Lead integration discovery and scoping workshops with partner CRM administrators for custom or complex integration requirements.
  • Troubleshoot and resolve integration and synchronization issues, identifying configuration problems and escalating product-related defects.
  • Maintain integration playbooks, configuration templates, troubleshooting guides, and Knowledge Center content.
  • Deliver regional integration webinars and support the Partner Enablement team through technical training and guidance.
  • Act as subject matter expert for integration-related pre-sales discussions and partner closely with Product Management on connector enhancements.

What We're Looking For

  • 3-6 years of experience in Integration Support, Solution Consulting, CRM Administration, or Technical Customer Success.
  • Hands-on experience with Salesforce, HubSpot, and CRM integration technologies including APIs, REST services, OAuth authentication, webhooks, and field mapping.
  • Ability to read API documentation, analyze logs, troubleshoot data flows, and develop simple scripts in Python or JavaScript.
  • Strong documentation, testing, and problem-solving skills with structured support and escalation management.
  • Fluent in English; French is an advantage.

Success Measures

  • Successful deployment of partner CRM integrations within agreed onboarding timelines.
  • High first-time integration success rate and partner satisfaction.
  • Timely resolution of integration support requests and escalations.
  • Up-to-date integration documentation and knowledge resources.

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