Swissport

Planning Administrative Agent (Tangier, Morocco)

Tanger

CDI / Temps pleinSur siteBac+2 (BTS / DUT / DEUG)Français, AnglaisOpérationsTransport / Logistique

L’essentiel du poste

Résumé par Postule AI

Planning administrative agent role at Swissport in Tangier, Morocco. The full-time, on-site position focuses on planning human and material resources to match station operational needs, building work schedules and staff rosters, forecasting resource requirements, and producing operational KPIs and reports. It also supports safety and quality compliance against ISO standards and requires French and English. Knowledge of ground handling is an advantage.

Vos missions

  • Forecast staffing, equipment and resource requirements based on flight schedules, airline service requirements and airport constraints.
  • Build work schedules and staff rosters, covering weekly and medium-term planning, and adjust them to operational changes.
  • Coordinate with Station Managers, the Training Department and airlines to align staff schedules and training with operations.
  • Design and analyse KPIs such as productivity, worked hours, absenteeism and overtime, and produce the station roster and monthly dashboard.
  • Plan and monitor annual leave and compensatory time-off, and submit monthly leave monitoring reports.
  • Support the Safety and Quality Management Systems under ISO 9001, ISO 14001 and ISO 45001, and report safety non-compliance.

Profil recherché

  • You have a background in statistics, mathematics or computer science and enjoy turning data into workforce plans.
  • You are comfortable building rosters, forecasts and KPI dashboards in a fast-paced operational setting.
  • You are proficient in both French and English and can coordinate with airlines, managers and training teams.
  • You are accurate, organised and able to adapt quickly to changing operational needs.
  • You are interested in aviation and ground handling operations.

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Overview

Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Its mission is to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.

Core values: Show You Care, Do the Right Things and Win as a Team.

Job Summary

Ensure alignment between operational activity and station requirements by optimally planning human and material resources in accordance with operational constraints. Develop and deliver work schedules, establish staff rosters, and coordinate follow-up with the airline to achieve short-, medium- and long-term objectives, while ensuring smooth operational management in compliance with applicable standards and labour regulations.

Your activities

Resource Assessment and Planning

  • Prepare qualitative and quantitative forecasts of resource requirements based on flight schedules, customer airline services, airport infrastructure and operational constraints.
  • Prepare long-term (semi-annual and annual) forecasts of staffing and equipment requirements.
  • Ensure medium-term and short-term roster planning, including annual leave and compensatory time-off planning.
  • Prepare the weekly equipment allocation plan and align staff schedules with operational requirements in coordination with Station Managers.
  • Monitor, adjust and modify rosters in response to operational changes and unforeseen circumstances.
  • Incorporate all training sessions into staff rosters and follow up closely with the Training Department.
  • Monitor employee shuttle transportation services and annual leave and compensatory time off in coordination with the service provider and the station's SBC.
  • Conduct ad hoc studies and simulations and keep planning databases up to date.
  • Develop the annual leave plan for Year +1.

Monitoring and Reporting

  • Design, update and analyse key performance indicators, including productivity, worked hours, absenteeism and overtime.
  • Publish the station roster every Friday.
  • Prepare a monthly operational activity dashboard.
  • Communicate skills and competency requirements to the Training Department.
  • Submit the annual leave plan for the following year every November.
  • Submit the annual leave and compensatory time-off monitoring report by the 2nd of each month, covering the previous month.

QHSE Responsibilities

  • Support the implementation of the Safety Management System and Quality Management System in line with applicable ISO standards (e.g. ISO 9001, ISO 14001, ISO 45001).
  • Report any irregularities or incidents involving non-compliance with safety standards to the QHSE Department.

Your profile

Education and experience

  • Minimum education: Bac +2 (two-year post-secondary qualification) or higher in Statistics, Mathematics or Computer Science.
  • Knowledge of the ground handling industry and its operations is an advantage.

Skills and languages

  • Proficiency in MS Office (Excel, Word and PowerPoint) and basic knowledge of computer programming.
  • Strong written and verbal communication skills.
  • Language skills: French and English.
  • Strong analytical, numerical and data analysis skills, with mathematical and logical reasoning abilities.
  • Ability to work cross-functionally, under pressure, and with adaptability and flexibility.

Travel: national and international travel.

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