Duty Manager (PrivatPort) - Casablanca

Duty Manager (PrivatPort) - Casablanca

PrivatPort Morocco is opening a Duty Manager position at its Casablanca station (Mohammed V International Airport). The position is open to internal applicants. As the main operational point of contact during your shift, you supervise daily operations, coordinate the team and ensure all handling activities run smoothly, to PrivatPort's standards of safety, service and discretion.

Swissport provides Ground Handling, Cargo Handling and Passenger Services to over 300 million passengers annually.

Your activities

• Supervise the shift team on performance, attendance, punctuality and assigned duties.
• Manage rosters and resources in line with flight activity, balancing workloads fairly.
• Coordinate daily operations and escalations with the Operations Manager Morocco, and apply the network operating standard at the station.
• Take immediate operational decisions and escalate when required, notably on safety, staffing, service disruptions and customer requirements.
• Run the shift handover so that operational, safety and service matters are passed on.
• Lead by example in customer service, hospitality and discretion, and promote a culture of confidentiality across the team.
• Oversee the preparation and accuracy of customer billing and documentation.
• Ensure compliance with internal regulations, local operational manuals (GOM), ONDA requirements and Moroccan civil aviation procedures.
• Uphold the Safety Management System (SMS, iCARE), Swissport QHSE policies and IS-BAH standards, supervise GSE use, and report any hazard, incident or accident immediately.
• Keep the FBO and the VIP and crew lounges clean, secure and stocked, and coordinate maintenance, security/IS-BAH checks and catering deliveries.

Your profile

• Minimum 3-5 years of experience as an Operations Agent or equivalent in executive or commercial aviation.
• Proven leadership and staff management skills, including roster and workload planning.
• Excellent written and spoken English and French; Arabic is an advantage.
• Solid understanding of aviation safety and security procedures.
• Valid driving licence; willingness to work night shifts, weekends and public holidays.
• A reliable, confident and solution-oriented leader with integrity, discretion, a natural sense of service and diplomacy, and exemplary personal presentation.
• Decisive under pressure, attentive to detail and able to motivate and support a team.

Swissport believes in diversity and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.