Quality Assurance Manager (Post Holder) – Casablanca, Morocco

Job Purpose

Nominated by the airline and accepted by the civil aviation authority as Post Holder, the job holder monitors and verifies all activities in Flight Operations, Ground Operations, Flight Training and Engineering Maintenance. All activities must be carried out under the supervision of the relevant Nominated Post Holder and in compliance with airline, civil aviation authority and other regulatory requirements.

Key Responsibilities

• Lead the Quality Assurance team and operational activities to ensure compliance with regulations, manufacturer manuals and airline policies, with focus on safety, efficiency, cost-effectiveness and human factors.
• Verify compliance with AOC conditions and restrictions, applicable regulatory requirements and airline standards.
• Act as the ultimate accountable manager to ensure the Quality Assurance Program is established and implemented.
• Plan, implement and monitor the annual audit plan and inspections; identify non-conformities and ensure corrective actions are taken.
• Advise the Accountable Manager on quality matters and support the formal evaluation of Quality System effectiveness.
• Establish working relationships with civil aviation authorities, regulatory bodies, Airbus, OEMs, suppliers, vendors and airline customers.
• Set up, implement and enforce the overall Quality Assurance system, including policies, procedures and manuals.
• Promote a corporate culture where quality and safety are top priorities, and ensure safety and security concerns are investigated and resolved.
• Collaborate with Legal, Finance, HR and other cross-functional teams to deliver work efficiently and cost-effectively.
• Manage, coach, mentor and monitor the Quality team; set objectives and KPIs with HR.
• Guide and support the Hubs on policies, procedures, regulations, contracts and vendor communication for audit checks.
• Represent the airline officially with authorities, regulatory bodies and external parties on quality matters.

Qualifications

• Aircraft Maintenance Engineer Licence (CAR66 – AMEL) and/or a Bachelor degree in Aircraft Engineering, Aeronautical or Auditing, or equivalent.
• Alternatively, a diploma or certificate in the related field and/or ATPL (more than 3000 FH) from a recognised institution, combined with needed experience and exposure.
• Formal aeronautical maintenance training if it was not your major.
• Eligibility for approval by the civil aviation authority as Manager Quality Assurance Post Holder.
• IOSA or ISO Lead Assessor certifications are highly desirable; some may be conditional for this role.
• Proficient in Microsoft Office (advanced Excel and PowerPoint).
• Excellent written and verbal communication skills, including reporting and presentations.
• Fluent in English; national language of the country of employment is a plus.

Work Experience

• 8+ years in the aviation/airline industry, with at least 4 years leading Quality Assurance or Compliance; low-cost airline experience is a plus.
• Extensive knowledge of civil aviation authority and regulatory requirements for Flight Operations, Ground Operations, Flight Training and Engineering Maintenance.
• General knowledge of ICAO ISARPS.
• In-depth knowledge and experience in airline documentation and records control systems.
• Aircraft technical knowledge and exposure to aircraft maintenance is a plus.
• Knowledge of safety and security requirements and of internal and external audit practices.
• Experience managing continuing airworthiness of aircraft in line with authorities, manufacturers and OEM requirements.
• Experience designing and implementing policies, procedures and manuals aligned with regulations and approved quality standards.
• Influential at all levels, with experience managing relationships and a diverse team.
• Skilled in analysing data, identifying issues and recommending corrective measures.
• Cost-oriented, with effective problem-solving and decision-making skills.