Product Enablement Support Consultant (ServiceNow)

Product Enablement Support Consultant (ServiceNow)

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops and operates critical digital environments that drive performance, resilience and sovereignty for public and private organisations worldwide.

The Product Enablement Support Consultant is a hands-on contributor within the global Product Enablement and Go-to-Market (GTM) organisation for the ServiceNow business. The role supports regional sales, pre-sales and pursuit teams by building, maintaining and operating the technical enablement deliverables that help teams sell with consistency and speed.

The role partners closely with Product Enablement leadership, Solution Consulting, Value Engineering and Customer Success to keep client-facing assets current, demo environments ready and pursuit support flowing.

Key Responsibilities

Regional Product Enablement Execution

• Support regional teams with ServiceNow solution and industry enablement assets such as slides, talk tracks, demo scripts and reusable content.
• Create, update and format client pitch decks and industry narratives, ensuring version control and brand and message consistency.
• Maintain sales playbooks and supporting guidance aligned to GTM priorities.
• Build and curate an RFP response library to accelerate high-quality submissions.

Demo Environment Ownership

• Coordinate provisioning, refresh and upkeep of demo environments aligned to priority use cases.
• Publish guided demo flows and supporting assets for pre-sales and pursuit teams.
• Work with Solution Consulting and Value Engineering to incorporate accelerators and reference architectures into demos and proof points.

Sales Training and Capability Development

• Develop and maintain sales training materials covering offerings, differentiators and updates.
• Coordinate session logistics and readiness, and capture feedback for continuous improvement.
• Support measurement of enablement effectiveness by tracking attendance, content usage and recurring field gaps.

Pursuit Support and Tiger Team Coordination

• Provide SWAT/Tiger Team support for strategic pursuits by coordinating inputs, owners and timelines across functions.
• Package pursuit-ready materials, including tailored pitch content, proposal/RFP responses and executive-ready summaries.
• Support bid and oral preparation with content assembly, storyboards and rehearsal logistics.

Competitive and Market Intelligence

• Maintain competitive battlecards and win/loss learnings in an easily searchable format.
• Collect field updates such as deal feedback and competitor claims, and route them to enablement leadership.
• Ensure frontline teams can quickly access the latest competitive guidance and approved messaging.

Customer Success Program Execution

• Support the rollout and operation of the Customer Success Program with templates, guidance and reusable assets.
• Assist account teams with customer success plans, health-check artefacts and value realisation tracking packs.
• Coordinate enablement inputs for executive business reviews and capture reusable content from outcomes.

Cross-Functional Collaboration and Governance

• Work closely with the Product Enablement and GTM Lead, Value Engineering Industry Directors, CTO/Portfolio Leader and Regional Sales Leadership.
• Serve as the primary bridge between global GTM efforts and regional execution requirements.
• Track regional performance of sales assets, training and pursuit support, and ensure governance over asset usage, branding and messaging.

Required Experience and Capabilities

• Experience in Product Enablement, Pre-Sales operations, Pursuit/Proposal support, Marketing operations or GTM support roles in a technology or consulting environment.
• Working knowledge of ServiceNow solutions and common demo and pursuit motions (preferred), with the ability to learn quickly.
• Strong content production skills in PowerPoint and Word, including building and maintaining client pitch decks, sales playbooks, RFP response libraries, competitive battlecards and sales training materials.
• Comfort working with multiple stakeholders and tight deadlines, with the ability to organise tasks, track actions and follow through.
• Detail-oriented with strong quality control over accuracy, formatting, versioning and message consistency.
• Clear written and verbal communication skills, with the ability to turn technical inputs into concise, field-ready assets.

Atos is committed to diversity and inclusion and is recognised as an industry leader on Environment, Social and Governance (ESG) criteria.