Project Manager – Event Ticketing and Experience Platform
webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. The company has powered some of the largest events in the region, with over 2 billion SAR in ticket sales, and is now expanding globally.
Role Overview
The Project Manager is accountable for planning, coordinating, and delivering cross-functional initiatives across product, engineering, operations, and external stakeholders. The role ensures projects are executed with strong governance, predictable timelines, controlled scope, and clear stakeholder visibility.
Key Responsibilities
- Own end-to-end project planning: scope, milestones, timeline, and deliverables
- Establish and maintain project governance cadences
- Coordinate cross-functional teams to deliver milestones on time and to agreed quality standards
- Track and manage dependencies across internal teams, vendors, and external partners
- Manage scope changes through structured change control, ensuring alignment on impacts to timeline, cost, and delivery capacity
- Facilitate delivery execution rhythms (working sessions, weekly check-ins, steering/leadership updates as needed)
- Maintain high-quality documentation: project plans, schedules, meeting minutes, stakeholder updates, and handover packs
- Ensure deliverables meet defined acceptance criteria and are operationally ready for go-live
- Produce concise project dashboards and executive summaries highlighting delivery confidence, risks, dependencies, and key decisions
- Use project management tools such as Smartsheet and/or Odoo Projects for planning, tracking, and reporting
- Demonstrate working knowledge of Jira to collaborate with product and engineering teams (read boards, interpret epics and stories, track progress and dependencies)
- Support intake reviews and ensure projects follow PMO governance standards before major commitments or releases
- Drive continuous improvement by identifying recurring delivery friction points and proposing pragmatic process enhancements
Requirements
- Bachelor’s degree in Business, Engineering, Information Systems, Computer Science, or a related field
- 4–7+ years of experience in project management within a technology, SaaS, platform, or implementation environment
- Proven track record delivering cross-functional projects involving engineering and product teams
- Hands-on experience using Smartsheet and/or Odoo Projects for project planning, tracking, and reporting
- Working knowledge of Jira (required) to interface with engineering teams and interpret delivery artifacts
- PMP Certification is required; additional related certifications are nice to have
- Strong communication skills and ability to influence without direct authority
Nice to Have
- Experience in ticketing, events, travel, hospitality, or high-volume consumer platforms
- Experience delivering integrations (APIs, partners, third-party vendors)
- Exposure to multi-market launches, localization, or operating in international delivery teams
- English required; Arabic is a plus
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