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Aptiv

Quality Department Manager - Customer Representative

Tanger

CDI / Temps pleinSur siteMaster / Bac+5Anglais, FrançaisQualité / HSEAutomobile

L’essentiel du poste

Résumé par Postule AI

Quality Department Manager role at Aptiv in Tangier, Morocco. Act as customer representative for quality standards, managing special characteristics, quality objectives, corrective/preventive actions, and product development. Oversee quality system implementation, manufacturing process control, and new project feasibility. Requires Master's degree in technical/scientific field and minimum 5 years automotive or plastics industry experience. Full-time, on-site position.

Vos missions

  • Serve as Customer and Management Representative, acting as internal and external voice for quality requirements and customer needs
  • Supervise statistical process control (SPC), ensure compliance with procedures, and analyze customer complaints with appropriate corrective actions
  • Lead corrective and preventive actions, manage special characteristics, define quality objectives, and ensure team training and development
  • Assess feasibility of new manufacturing projects and support introduction of new processes, equipment, and quality control systems
  • Ensure proper implementation of quality and Environmental Management Systems in line with international standards and report performance to top management

Profil recherché

  • You have 5+ years of quality management experience in automotive or plastics manufacturing
  • You excel at cross-functional coordination and can influence stakeholders at all levels
  • You are detail-oriented with strong analytical skills and commitment to continuous improvement
  • You have experience with quality management systems (ISO standards) and statistical process control

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About the Role

We are seeking a Quality Department Manager (Customer Representative) to serve as the internal representative of customer requirements related to quality standards. You will ensure coordination and supervision of quality system implementation across the organization, maintaining competitiveness while aligning with the Quality Manual and customer requirements.

Key Responsibilities

  • Act as process owner for designated flows with full accountability for results
  • Serve as Customer and Management Representative, acting as the internal and external voice of customer quality requirements
  • Identify and manage special characteristics, define quality objectives, and ensure team training and development
  • Lead corrective and preventive actions, support product design and development, and manage customer portals
  • Supervise statistical process control (SPC) through sampling methods and ensure compliance with defined procedures and quality systems
  • Assess feasibility of new manufacturing projects, support introduction of new processes and equipment, and coordinate cross-functional execution
  • Ensure proper implementation of quality management systems and Environmental Management Systems in line with international standards
  • Analyze customer complaints, stop production or implement containment actions when necessary, and prevent shipment of non-conforming products
  • Act as Product Risk Manager (PRM) and communicate IT system needs to ensure departmental requirements are met
  • Ensure adherence to quality standards, safety regulations, and environmental standards

Required Qualifications

  • Master's degree (Bac+5) or equivalent in a technical or scientific field, or proven experience in quality within the automotive or plastics industry
  • Minimum 5 years of experience in the automotive or plastics industry
  • Strong interpersonal and communication skills with active listening abilities
  • Cross-functional coordination and conflict management expertise
  • Strong negotiation and influencing skills
  • Proficiency in standard IT tools and ability to process information effectively

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