KOSTAL Group

Quality Engineer - Customer Relations

Tanger

CDI / Temps pleinSur site3–5 ansIngénieur / École d'ingénieursAnglaisQualité / HSEAutomobile

L’essentiel du poste

Résumé par Postule AI

KOSTAL, a leading automotive supplier, seeks a Quality Engineer to ensure customer satisfaction and drive quality excellence. Based in Tangier, Morocco, this role involves technical analysis of customer claims, coordination of corrective and preventive measures, leadership of quality audits, and management of customer relationships. Requires an engineering degree, 3 years of quality engineering experience, Six Sigma knowledge, and strong English proficiency.

Vos missions

  • Conduct technical analysis of customer-claimed parts and review results
  • Promote preventive and corrective measures in coordination with Plant Quality, Production, Processes, and R&D
  • Lead PSW, PPAP, and ANPQP activities for new modifications ensuring customer quality requirements
  • Coordinate and lead customer audits and visits
  • Follow up on incidents and verify effectiveness of implemented actions
  • Coordinate contingency actions and monitor economic impact

Profil recherché

  • You have engineering background with quality management focus and proven experience in automotive or manufacturing
  • You are detail-oriented with strong problem-solving abilities and Six Sigma or equivalent quality system knowledge
  • You excel at customer communication and cross-functional collaboration with internal departments
  • You are proactive in driving continuous improvement and preventive quality measures

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About KOSTAL

KOSTAL is a leading automotive supplier with 46 locations across 20 countries and 19,100 employees. The Moroccan division specializes in switch assembly and is recognized as one of KOSTAL's best-performing sites worldwide. The company invests over 10% of revenue in R&D and is committed to understanding and exceeding customer needs.

Role Overview

As a Quality Engineer, you will ensure customer satisfaction by addressing quality concerns, implementing improvement initiatives, and maintaining compliance with industry standards. You will serve as a key liaison between customers and internal departments, driving quality excellence and continuous improvement.

Main Responsibilities

  • Conduct technical analysis of customer-claimed parts (Km.0 and Warranties) and review findings
  • Promote preventive and corrective measures in coordination with Plant Quality, Production, Processes, and R&D departments
  • Follow up on incidents and verify effectiveness of implemented corrective actions
  • Lead and coordinate customer audits and visits, ensuring quality protocol compliance
  • Lead PSW, PPAP, and ANPQP activities for new modifications and releases to ensure customer quality requirements are met
  • Coordinate contingency actions and monitor their economic impact

Required Qualifications

  • Engineering degree in Electronics, Industrialization, or Quality Management
  • 3 years of experience in quality engineering, customer service, or related role
  • Strong knowledge of Six Sigma or other quality management systems and problem-solving tools
  • Excellent problem-solving skills with strong attention to detail
  • Strong communication and interpersonal skills for managing client relationships
  • Ability to work both independently and collaboratively within teams
  • Mandatory: English language proficiency

Additional Information

KOSTAL Morocco processes personal data in accordance with Law 09-08 on data protection. You have the right to access, rectify, and oppose the use of your personal data by contacting HR at [email protected].

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