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Aptiv

Customer Quality Engineer

Tanger

CDI / Temps pleinSur siteIngénieur / École d'ingénieursAnglaisQualité / HSEAutomobile

L’essentiel du poste

Résumé par Postule AI

Aptiv seeks an experienced Customer Quality Engineer to serve as the primary liaison between the Quality department and customers in the automotive sector. This role involves managing quality complaints, preparing technical reports, maintaining customer documentation, and driving continuous improvement in quality processes. The ideal candidate will have an engineering background, expertise in quality management tools, and strong customer-facing communication skills.

Vos missions

  • Serve as the voice of the customer within multidisciplinary teams and represent Aptiv to customers
  • Respond urgently to customer quality concerns and manage quality complaints
  • Prepare and submit 3D and 8D reports on schedule and maintain customer B2B portal documentation
  • Track implementation of quality action plans internally and maintain external scorecard performance
  • Identify and drive improvements to quality processes with a risk-oriented approach

Profil recherché

  • You have 3-5 years of quality engineering experience in automotive or manufacturing
  • You are confident communicating with customers and managing escalations professionally
  • You are detail-oriented with strong documentation and organizational skills
  • You have hands-on experience with quality tools and problem-solving methodologies

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About the Role

As a Customer Quality Engineer at Aptiv, you will serve as the primary interface between our Quality department and customers, ensuring quality requirements are met while driving customer satisfaction. You will report to the Quality Supervisor and work within a multidisciplinary team to resolve quality issues and improve processes.

Key Responsibilities

  • Represent Aptiv as the voice of the customer within multidisciplinary teams and in front of customers
  • Respond with urgency to customer quality concerns and complaints
  • Prepare and submit 3D and 8D reports within required timelines
  • Manage customer-required documentation in B2B portals and maintain quality scorecards
  • Track and follow up on quality complaint action plans internally while ensuring external scorecard performance
  • Identify improvements to existing quality processes with a risk-oriented mindset

Required Qualifications

  • Bachelor's degree or Master's degree in Engineering or Quality Management
  • Proficiency in problem-solving tools such as 5Why, 8D, Ishikawa, and QRQC
  • Knowledge of quality management tools including APQP, PPAP, FMEA, SPC, MSA, and AIAG&VDA standards
  • Strong interpersonal skills with confidence, communication ability, and evidence-based decision making
  • Excellent time management and team collaboration abilities
  • Fluent in English (speaking and writing)

Why Join Aptiv

Work on cutting-edge automotive applications and breakthrough technologies for leading global brands. You will have autonomy to explore your ideas, develop innovative solutions, and see your work directly impact vehicle safety, sustainability, and connectivity on the road.

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