About the Role
SGS, the world's leading Testing, Inspection and Certification company, is seeking a proactive and results-driven Remote Business Support Supervisor to lead operational support activities and ensure delivery of high-quality services to international stakeholders. This role requires strong leadership, operational excellence, performance management, and the ability to drive continuous improvement in a fast-paced environment.
Key Responsibilities
- Supervise daily operations and ensure service continuity across teams
- Monitor KPIs, productivity, quality, and service performance metrics
- Lead, coach, and develop team members to achieve organizational goals
- Manage workforce planning, scheduling, and resource allocation
- Produce operational reports and drive performance improvements
- Serve as main point of contact for operational matters and escalations
Required Qualifications
Education: Bachelor's degree in Business, Operations, Engineering, Supply Chain, Information Systems, or related field.
Experience:
- Minimum 5 years in Operations, Shared Services, Business Support, Customer Operations, or Service Delivery
- Proven experience managing and leading teams
- Strong background working in KPI-driven environments
- Previous supervisory or team leadership experience required
Skills & Competencies:
- Strong leadership and people management abilities
- Excellent organizational and prioritization skills
- Strong analytical and problem-solving capabilities
- Customer and service-oriented mindset
- Excellent communication and stakeholder management skills
- Advanced Excel and reporting proficiency
- Fluent English (mandatory)
Experience with CRM, ERP, service management systems, or international/multicultural environments is advantageous.
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