Hotel Receptionist

About the Role

As a Hotel Receptionist at Hilton, you will be the first point of contact for guests, delivering exceptional hospitality and creating memorable experiences. You will manage check-in and check-out processes while providing outstanding customer service and promoting hotel services.

Main Responsibilities

• Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist guests
• Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Respond to guest requests and resolve concerns with care and urgency while managing messages and communications

What We're Looking For

• A passion for hospitality and delivering exceptional guest experiences
• Strong communication and interpersonal skills
• Proficiency with point-of-sale systems and hotel management software
• Ability to multitask and work efficiently in a fast-paced environment
• Integrity, teamwork, and a sense of ownership and accountability

Why Join Hilton

Hilton is an award-winning workplace recognized by Great Place to Work and Fortune. We support your career journey and provide opportunities for growth. Whether you're starting your career or exploring something new, we're committed to making every stay magical for our guests and every day meaningful for our team members.