Atlas Copco Group

Regional IT Service Delivery Manager, Greater China

Maroc

CDI / Temps pleinHybrideAnglais, MandarinOpérationsIndustrie

L’essentiel du poste

Résumé par Postule AI

Atlas Copco Group is seeking a Regional IT Service Delivery Manager for Greater China to lead regional IT service delivery, focused on secure, reliable, cost-efficient and user-focused services. The role reports to the Global IT Service Delivery Manager, requires at least 10 years of IT service delivery experience including multinational leadership, and offers a hybrid arrangement with the Group IT team in Wuxi, China. Excellent communication skills in English and Mandarin are required.

Vos missions

  • Build an agile, transparent, high-performing regional IT organisation with clear responsibilities, targets and training for staff and end users.
  • Deliver an excellent end-user experience by supporting Business Areas infrastructure needs and simplifying systems and access to support.
  • Implement global IT standards and strategies in line with local regulations, while maintaining a secure IT environment and promoting security awareness.
  • Keep shared systems, infrastructure and platforms running reliably and cost-efficiently, with full accountability for regional service delivery, costs and KPIs.
  • Deliver regional IT projects to agreed quality, timing and cost expectations.

Profil recherché

  • You have at least 10 years of IT service delivery experience and have led teams in a multinational setting
  • You are comfortable leading dispersed, virtual teams within a global matrix organisation
  • You combine ITIL-based service management knowledge with a focus on cost-efficiency and security
  • You communicate effectively in English and Mandarin and take a business-unit focused approach

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

Role overview

Atlas Copco Group is looking for a Regional IT Service Delivery Manager for Greater China. You will be part of the IT Service Delivery team, reporting to the Global IT Service Delivery Manager. The mission is to lead regional IT service delivery to provide secure, reliable, cost-efficient and user-focused services through strong teams, global standards, local Chinese solutions (where needed) and continuous improvement.

Key responsibilities

  • Build an agile, transparent, high-performing regional IT organisation with clear responsibilities, targets and training for staff and end users.
  • Deliver an excellent end-user experience by supporting Business Areas infrastructure needs and simplifying systems and access to support.
  • Implement global IT standards and strategies in line with local regulations, while maintaining a secure IT environment and promoting security awareness.
  • Keep shared systems, infrastructure and platforms running reliably and cost-efficiently, with full accountability for regional service delivery, costs and KPIs.
  • Deliver regional IT projects to agreed quality, timing and cost expectations.

Skills and experience

  • Minimum 10 years of experience in IT service delivery, including leadership roles in a multinational environment.
  • Proven ability to lead geographically dispersed and virtual teams within a global matrix organisation.
  • Strong knowledge of IT service management and ITIL, with experience managing incidents, service requests, changes, SLAs and KPIs.
  • Sound understanding of IT infrastructure, platforms and end-user computing.
  • Experience delivering international IT projects and managing regional budgets and continuous improvement initiatives.
  • Excellent stakeholder management and written and verbal communication skills in English and Mandarin.

Candidates are encouraged to apply even if they do not meet every single requirement.

Location

This role offers a hybrid working arrangement, splitting time between remote work and on-site work with the Group IT team in Wuxi, PRC (China).

Application process

The selection process includes interviews and, for some roles, skills assessments. Applications should be submitted no later than the 20th of November.

Mise en forme par Postule ·

Signaler un problème