MIDIS GROUP

Retail Store Manager – Casablanca

Casablanca

CDI / Temps pleinSur site5–10 ansLicence / Bac+3Retail / Grande distributionRetail / Grande distribution

L’essentiel du poste

Résumé par Postule AI

The Retail Store Manager at MIDIS Group, based in Casablanca, oversees daily store operations, from administrative and operational tasks to customer experience. The role leads the team to drive sales, manage inventory and stock performance, apply Apple planogram and guidelines, and develop staff through coaching, training, and succession planning. The position is full-time and on-site, and requires a Bachelor's degree and at least 5 years of relevant experience.

Vos missions

  • Lead and manage daily store operations to deliver high customer service standards and maximize sales and profitability.
  • Establish sales budgets and targets, cascade them to the team, and ensure individual and store targets are met.
  • Manage inventory, merchandising, replenishment, and cash management, including accurate cash register reconciliation.
  • Prepare staff schedules, optimize floor coverage, and work with HR on staffing needs and training plans.
  • Handle customer complaints and operational issues in coordination with the back office.
  • Prepare periodic store performance reports and lead, coach, and develop the team, including performance reviews and succession planning.

Profil recherché

  • You have at least 5 years of relevant retail experience
  • You hold a Bachelor's degree in Business Administration or a related field
  • You enjoy leading a team and developing staff through coaching and training
  • You are focused on achieving sales targets and store performance
  • You are comfortable managing daily store operations on-site in Casablanca

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Retail Store Manager

The Retail Store Manager is accountable for managing the daily store activities, from administrative and operational tasks to offering the best customer experience. The role manages the team to drive sales, optimize stock performance, and ensure a proper level of training and knowledge in the store.

Main Duties and Responsibilities

Technical and Operations
  • Define, develop and implement the store operational plan to exceed sales objectives
  • Establish sales budgets and targets, cascade them to the team, and ensure individual and store targets are met
  • Apply the Apple planogram
  • Lead and manage daily store operations to deliver high customer service standards and maximize sales and profitability
  • Follow up on the appearance and maintenance of the store and staff to meet Apple guidelines, and evaluate audit and mystery shopper reports
  • Ensure proper storage, tracking and control of inventory, and follow up on merchandising and replenishment
  • Optimize floor coverage and prepare schedules, accounting for vacation plans and days off
  • Develop and maintain good working relationships with customers and back office departments
  • Ensure the cash management policy is implemented and that cash registers are accurately reconciled
  • Attend to operational problems, including customer complaints, in coordination with the back office
  • Conduct periodic market studies and exchange best practices with the Retail Manager and other Store Managers
  • Prepare and issue periodic reports on store performance and other metrics supporting operational decisions
  • Work closely with the HR Department on staffing needs and training plans
  • Ensure company policies and procedures are implemented and applicable at all times
Talent Development
  • Lead and coach the team, cultivating empowerment and ownership
  • Develop capabilities and secure a solid succession plan
  • Conduct regular performance reviews, identify training needs, and oversee development plans

Position Requirements

Education: Bachelor's degree in Business Administration or any other related field.

Experience: At least 5 years of relevant experience.

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