DHL Group

RFR Customer & Operations Specialist – Tangier, Morocco

Tanger

CDI / Temps pleinSur site3–5 ansLicence / Bac+3Anglais, Français, ArabeLogistique / TransportTransport / Logistique

L’essentiel du poste

Résumé par Postule AI

DHL Global Forwarding is hiring an RFR Customer & Operations Specialist in Tangier, Morocco, an on-site full-time role. The position covers ownership of road freight tariffs, carrier rate procurement and negotiation, pricing and margin support for Sales and Customer Service, and day-to-day execution of shipments from booking through billing. The role requires at least 3 years of road freight pricing, commercial or operations experience, a bachelor's degree or equivalent, and fluency in English, French and Arabic.

Vos missions

  • Own and maintain country road freight tariffs with carriers, keeping rates valid and updated within agreed validity periods.
  • Negotiate with carriers and network partners to procure competitive rates and develop pricing solutions that maximize road freight profitability.
  • Manage supplier contracts, run regular carrier review meetings, and analyze accepted and rejected quotations by lane.
  • Provide spot rates and pricing support to Sales and Customer Service, including determining profit margins.
  • Execute assigned shipments end to end, including carrier booking, timely billing, system updates, and customs-compliant shipment visibility.
  • Monitor carrier and station performance and initiate corrective actions to improve service quality and efficiency.

Profil recherché

  • You have 3+ years of experience in road freight pricing, commercial or operations roles.
  • You understand road freight forwarding and customs processes for domestic and cross-border moves.
  • You are analytical, detail-oriented and results driven, and can manage several bids at once.
  • You are fluent in English, French and Arabic.

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RFR Customer & Operations Specialist

DHL Global Forwarding, the Group's air, ocean, and road freight specialist, has an opening for an RFR Customer & Operations Specialist in Tangier, Morocco. The role focuses on implementing the road freight strategy in the country, ensuring on-time delivery of road freight services, procuring the best rates from carriers, working on customer RFQs, and managing operations for clients.

Key Responsibilities

  • Own and maintain country road freight tariffs with carriers, keeping rates valid and updated within agreed validity periods.
  • Negotiate with carriers and network partners to procure competitive rates, and develop pricing solutions that maximize road freight profitability.
  • Manage supplier contracts, run regular carrier review meetings, and analyze accepted and rejected quotations by lane.
  • Provide spot rates and pricing support to Sales and Customer Service, including determining profit margins.
  • Execute assigned shipments end to end, from customer booking through carrier booking, billing, and system updates, with complete shipment visibility and customs compliance.

Qualifications & Experience

  • Minimum 3 years of experience in road freight pricing, commercials and operations.
  • Deep knowledge of road freight forwarding, domestic and cross-border, including end-to-end freight and customs processes.
  • Strong analytical, structuring and project management skills, with the ability to handle multiple bids in parallel.
  • Results driven, with attention to detail and a team player mindset.
  • Bachelor's degree or equivalent experience/qualification.
  • Fluent English, French and Arabic.

What We Offer

  • Opportunities in a global company to contribute ideas and skills toward shared goals.
  • Possible further career development.
  • Competitive salary.

DHL Global Forwarding is an equal opportunity employer.

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