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Arrow Electronics

Sales Operations Associate

Casablanca

CDI / Temps pleinSur site1–3 ansLicence / Bac+3AnglaisOpérations

L’essentiel du poste

Résumé par Postule AI

Sales Operations Associate role at Arrow Electronics in Casablanca, Morocco. The position focuses on order processing, backlog management, and cross-functional collaboration within a global Customer Experience Team. Requires 1–3 years of sales operations or customer service experience, ERP system proficiency, and strong Excel skills. Ideal for detail-oriented professionals who thrive in fast-paced environments and can manage complex order lifecycles while ensuring SLA compliance.

Vos missions

  • Process customer orders by verifying PO accuracy and managing the full order lifecycle within the ERP system
  • Maintain control of open backlog of orders from entry through production, delivery, and invoicing
  • Respond to order status inquiries and resolve customer order difficulties
  • Ensure adherence to policies and regulations while collaborating with account managers, supply chain, and other teams
  • Meet established Service Level Agreements (SLAs) and support Sales and Operations Account Managers

Profil recherché

  • You have 1–3 years of experience in sales operations or customer service in a product-based industry
  • You are detail-oriented and excel at managing complex order lifecycles and data accuracy
  • You thrive in fast-paced environments and can handle multiple priorities under pressure
  • You have hands-on ERP system experience and strong Excel skills
  • You are proactive, adaptable, and committed to meeting strict SLAs and deadlines

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Position Overview

The Sales Operations Associate, within the Customer Experience Team, executes daily operational tasks in a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance.

Key Responsibilities

  • Support Sales and Operations Account Managers with daily operational tasks
  • Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies; manage the full order lifecycle within the ERP system
  • Maintain control of the open backlog of orders from entry through production, delivery, and invoicing
  • Respond to inquiries regarding order status and resolve customer order difficulties
  • Ensure adherence to policies and regulations while collaborating with account managers, supply chain, integration facility, RMA, and other Arrow teams
  • Meet established Service Level Agreements (SLAs)

Required Qualifications

  • Bachelor's degree in Business, Administration, Supply Chain, Logistics, or related field
  • 1–3 years of experience in sales operations or customer service (product-based industry preferred)
  • Hands-on experience with ERP systems and proficiency in Microsoft Excel
  • High level of English (written and oral)

Key Competencies

  • Detail-Oriented: Precision in data entry and complex problem-solving
  • Communication Efficiency: Clear and effective communication across teams
  • Resilient: Ability to remain professional under pressure and handle sensitive requests
  • Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities
  • Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines

Mise en forme par Postule ·

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