Sales Support in Plant – Kenitra, Morocco

Sales Support in Plant – Kenitra, Morocco

DHL Global Forwarding (DGFF), the Group's air, ocean and road freight specialist, has an opening for a Sales Support in Plant in Kenitra, Morocco. In this full-time, on-site role, you will act as the main day-to-day logistics interface between the customer and DHL Global Forwarding teams.

You will coordinate spot quotation requests, support regular and contractual freight flows, and proactively monitor shipments across Ocean, Air and Road Freight. The successful candidate will play a key role in anticipating transportation risks, coordinating alternative solutions and ensuring the right balance between service, transit time and cost.

Responsibilities

• Manage and coordinate customer spot quotation requests through the designated DHL systems.
• Ensure that all relevant shipment information and requirements are captured before requesting pricing.
• Coordinate with Ocean, Air and Road Freight Product and Pricing teams to identify competitive and operationally feasible transportation solutions.
• Support the management and sourcing of regular and contractual freight flows in coordination with the relevant DHL Product and Procurement teams.
• Maintain clear visibility of the customer's regular and upcoming shipments, with particular attention to Ocean Freight and Road Freight flows.
• Proactively monitor shipment milestones, expected departure and arrival dates, and potential service disruptions.
• Identify transportation risks and exceptions at an early stage and coordinate appropriate actions with the relevant DHL teams.
• Assess alternative transportation options, including Ocean routings, Road Freight, Air Freight and multimodal solutions, considering cost, urgency and required delivery dates.
• Support the customer in improving shipment planning and visibility by ensuring critical delivery requirements are communicated and understood.
• Help minimize unnecessary premium transportation costs through proactive planning and identification of alternative solutions.
• Identify recurring spot requirements that could potentially be converted into more efficient contractual solutions.
• Maintain regular communication with the customer and provide visibility on quotations, ongoing shipments, exceptions and corrective actions.
• Coordinate closely with DHL Sales, Product, Pricing, Procurement, Customer Service and Operations teams.
• Contribute to continuous improvement initiatives related to transportation cost, service quality, shipment visibility and operational efficiency.

Requirements

• Bachelor's degree in Logistics, Supply Chain, International Trade, Business or a related field.
• Ideally 2–5 years of experience in freight forwarding, logistics, transportation or customer service.
• Good understanding of international transportation, particularly Ocean Freight.
• Knowledge of Air Freight and Road Freight would be a strong advantage.
• Experience with freight quotations, shipment coordination or transport planning is preferred.
• Strong analytical and problem-solving skills.
• Ability to identify risks and propose practical alternative solutions.
• Strong customer orientation and communication skills.
• Ability to coordinate effectively with different operational and commercial stakeholders.
• Good organizational skills and ability to manage multiple priorities.
• Cost-conscious mindset with the ability to balance service, transit time and cost.
• Good knowledge of Microsoft Office, particularly Excel.
• Fluent French and English. Arabic would be an advantage.

What We Offer

• Opportunities in a global company where you can contribute your ideas and skills to move towards shared goals.
• Possible further career development.
• Competitive salary.

About DHL Global Forwarding

DHL Global Forwarding is part of DHL Group, the world's leading logistics provider with operations in over 220 countries. The TOP EMPLOYER certification reflects efforts to attract and retain talent through a positive work environment and personal and professional development.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.