Evernex

Salesforce Administrator – Internship

Casablanca

Stage / AlternanceSur siteLicence / Bac+3Français, AnglaisOpérationsInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Evernex is offering a Salesforce Administrator internship in Casablanca, Morocco, focused on keeping its technology infrastructure and core business applications running smoothly. The intern will handle L1–L2 support tickets, perform day-to-day Salesforce administration, and help document processes and onboard end users. The role requires the mandatory Salesforce Administrator Certification (ADM 201), French proficiency, and a bachelor's degree or equivalent hands-on experience.

Vos missions

  • Handle incoming support tickets and provide L1–L2 assistance to business users
  • Perform day-to-day system administration tasks, including user management, access provisioning, profiles, and permission sets
  • Support Salesforce environment administration, including security model, flows, reports, and dashboards
  • Assist in maintaining and deploying business applications and environments
  • Contribute to reducing the ticket backlog and improving resolution times
  • Support end-user onboarding, provide basic application training, and document configurations and processes

Profil recherché

  • You hold the mandatory Salesforce Administrator (ADM 201) certification
  • You have hands-on Salesforce administration experience or strong academic grounding in it
  • You are comfortable with IT support processes and handling tickets for business users
  • You are fluent in French and communicate clearly, both in writing and verbally
  • You are detail-oriented and can manage multiple concurrent requests

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

Evernex is looking for a Salesforce Administrator intern to help keep its technology infrastructure and core business applications running smoothly, contributing to operational excellence and user satisfaction across the organisation.

About Evernex

Evernex gives IT parts that would otherwise be thrown away a second life, helping businesses reduce costs while supporting a greener, more sustainable IT future. Its teams work across multiple countries.

Location: Casablanca, Morocco (on-site)

Key Responsibilities

  • Handle incoming support tickets and provide L1–L2 assistance to business users
  • Perform day-to-day system administration tasks, including user management, access provisioning, profiles, and permission sets
  • Support Salesforce environment administration, including security model, flows, reports, and dashboards
  • Assist in maintaining and deploying business applications and environments
  • Contribute to reducing the ticket backlog and improving resolution times
  • Support end-user onboarding, provide basic application training, and document configurations and processes

Required Qualifications

  • Salesforce Administrator Certification (ADM 201), mandatory
  • Hands-on experience or strong academic grounding in Salesforce administration
  • Familiarity with IT support processes and ticket handling
  • Strong attention to detail and ability to manage multiple concurrent requests
  • Clear written and verbal communication skills
  • French proficiency (mandatory); conversational English preferred
  • Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent demonstrated hands-on experience

Nice to Have

  • Familiarity with multi-user or multi-instance Salesforce environments
  • Basic knowledge of Apex and SOQL
  • Experience with Gearset or similar Salesforce DevOps tools
  • Knowledge of release management processes

Why Join Evernex

You will work on global projects that help companies build smarter IT and make a positive environmental impact. The culture is casual, collaborative, and human, with less hierarchy, more teamwork, and continuous learning and career development opportunities.

Mise en forme par Postule ·

Signaler un problème