Salesforce Administrator Internship at Evernex
Evernex gives discarded IT parts a second life, helps businesses save costs, and works toward a greener, more sustainable IT future. This internship is based in Casablanca, Morocco.
Your role
You will help ensure that the company's technology infrastructure and core business applications run smoothly, contributing to operational excellence and user satisfaction across the organisation.
Main responsibilities
- Handle incoming support tickets and provide L1–L2 assistance to business users
- Perform day-to-day system administration tasks, including user management, access provisioning, profiles, and permission sets
- Support the administration of Salesforce environments (user provisioning, security model, flows, reports, and dashboards)
- Assist in maintaining and deploying business applications and environments
- Contribute to reducing the ticket backlog and improving resolution times
- Collaborate with the Digital & Technology team on ongoing projects and improvement initiatives
- Document configurations, processes, and solutions, and support end-user onboarding and basic application training
- Assist in identifying and escalating recurring issues to drive root-cause resolution
Required
- Salesforce Administrator Certification (ADM 201), mandatory
- Hands-on experience or strong academic grounding in Salesforce administration
- Familiarity with IT support processes and ticket handling
- Strong attention to detail and ability to manage multiple concurrent requests
- Clear written and verbal communication skills
- French proficiency (mandatory); conversational English (preferred)
- Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent demonstrated hands-on experience
Nice to have
- Familiarity with multi-user or multi-instance Salesforce environments
- Basic knowledge of Apex and SOQL
- Experience with Gearset or similar Salesforce DevOps tools
- Knowledge of release management processes
Why join Evernex
The team is casual and human, with less hierarchy, more teamwork, trust, and flexibility to shape your role.
- Work for a global leader in sustainable IT lifecycle management
- Enjoy a fast-paced, multicultural, and inclusive environment
- Benefit from a culture that values well-being, cooperation, compliance, and an entrepreneurial spirit
- Grow your skills with continuous learning and career development opportunities
- Contribute to a more sustainable IT future and see the impact of your work
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