About the Role
Müller's Solutions is seeking a ServiceNow Business Analyst to bridge business stakeholders and technical teams. You will ensure ServiceNow solutions effectively meet business needs and drive operational excellence through requirements analysis, process mapping, and stakeholder collaboration.
Main Responsibilities
- Gather, analyze, and document business requirements for ServiceNow implementations in collaboration with stakeholders
- Conduct process analysis and mapping to identify improvement opportunities within ServiceNow systems
- Translate business requirements into functional specifications for the technical development team
- Facilitate workshops and meetings with users to gather feedback and validate ServiceNow solutions
- Develop test cases and conduct user acceptance testing (UAT) to ensure solution quality
- Provide user training and support to promote adoption and understanding of ServiceNow functionalities
- Monitor metrics and recommend process improvements and enhancements
Required Qualifications
- Bachelor's degree in Business Administration, Information Technology, or related field
- Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects
- Strong understanding of ServiceNow functionality and business process applications
- Excellent analytical skills focused on identifying and addressing business needs
- Proficiency with process mapping tools and techniques
- Exceptional communication and interpersonal skills for engaging technical and non-technical stakeholders
- Ability to manage multiple priorities in a fast-paced, collaborative environment
Preferred Qualifications
- Knowledge of ITIL practices
- Relevant ServiceNow certifications
Why Join Us
- Work with a talented and passionate team
- Competitive salary and benefits package
- Exciting projects in an innovative work environment
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