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Müller`s Solutions

ServiceNow Functional Consultant

Rabat

CDI / Temps pleinHybride3–5 ansLicence / Bac+3AnglaisInformatique / IngénierieInformatique / ITCabinet de recrutement

L’essentiel du poste

Résumé par Postule AI

Müller's Solutions seeks a ServiceNow Functional Consultant with 3+ years of experience to implement and optimize ServiceNow solutions for clients. The role involves configuring ServiceNow modules (ITSM, ITOM, ITBM), conducting workshops, managing UAT, and providing user training. Requires a Bachelor's degree in IT or Business, strong ITIL knowledge, and excellent communication skills. This is a full-time, mixed work arrangement offering competitive benefits and exposure to innovative projects.

Vos missions

  • Collaborate with clients to gather and document business requirements and process workflows.
  • Configure and customize ServiceNow applications focusing on Incident, Problem, Change, and Service Catalog modules.
  • Conduct workshops and process mapping sessions to establish best practices within ServiceNow.
  • Participate in user acceptance testing (UAT) and assist in the go-live support process.
  • Provide ongoing support and training for users to enhance their understanding of the ServiceNow platform.
  • Work closely with technical teams to ensure seamless integration between ServiceNow and other enterprise applications.

Profil recherché

  • You have 3+ years of hands-on experience with ServiceNow implementations and configurations.
  • You are passionate about ITIL best practices and service management optimization.
  • You excel at client engagement and can translate business requirements into technical solutions.
  • You thrive in collaborative environments and enjoy working with diverse technical and business teams.
  • You are committed to continuous learning and staying updated on ServiceNow features and industry trends.

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About the Role

Müller's Solutions is seeking a dedicated ServiceNow Functional Consultant to join our innovative team. In this role, you will leverage your functional expertise to drive the implementation and optimization of ServiceNow solutions for our clients. You will work closely with stakeholders to ensure solutions align with their business processes and deliver measurable improvements.

Key Responsibilities

  • Collaborate with clients to gather and document business requirements and process workflows.
  • Configure and customize ServiceNow applications based on client needs, focusing on modules such as Incident, Problem, Change, and Service Catalog.
  • Conduct workshops and process mapping sessions to establish best practices within ServiceNow.
  • Participate in user acceptance testing (UAT) and assist in the go-live support process.
  • Provide ongoing support and training for users to enhance their understanding and utilization of the ServiceNow platform.
  • Work closely with technical teams to ensure seamless integration between ServiceNow and other enterprise applications.

Requirements

  • Bachelor's degree in Business, Information Technology, or a related field.
  • Minimum of 3 years of experience as a ServiceNow consultant or in a similar functional role.
  • Proven knowledge of ServiceNow modules including ITSM, ITOM, and ITBM.
  • Strong understanding of ITIL concepts and practices in relation to service management.
  • Excellent analytical skills to assess client needs and align them with ServiceNow best practices.
  • Strong communication and interpersonal skills to effectively engage with clients and team members.
  • Ability to effectively manage multiple tasks and adapt to changing project requirements.

Why Join Us

  • Opportunity to work with a talented and passionate team.
  • Competitive salary and benefits package.
  • Exciting projects and innovative work environment.

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