OPmobility

Site Quality Customer Engineer

Tanger

CDI / Temps pleinSur site3–5 ansMaster / Bac+5Français, AnglaisQualité / HSEAutomobile

L’essentiel du poste

Résumé par Postule AI

OPmobility, a global automotive supplier of exterior systems, lighting and electrification solutions, is hiring a Site Quality Customer Engineer in Tangier, Morocco. The full-time, on-site role acts as the first quality contact for OEM customers, handling complaints, audits, 8D processes and launch quality. It requires a Master's degree in quality, at least 4 years of customer-facing OEM experience, and a good level of French and English.

Vos missions

  • Act as the first quality contact for the customer and transfer customer requirements to internal processes.
  • Solve complaints, control the 8D process and action plans, and monitor performance using quality tools and VPRS.
  • Monitor development and quality results, and ensure products meet customer requirements.
  • Support new project launches, including PPAP processing, tool verification and part evaluation.
  • Perform LPA audits, maintain their metrics and targets, and train shift auditors on visual aids.
  • Plan and organize annual product audits, and stop production if non-compliance could endanger customer satisfaction.

Profil recherché

  • You have at least 4 years of customer-facing quality experience with OEMs
  • You hold a Master's degree in quality and work well in French and English
  • You enjoy handling customer complaints and driving 8D problem solving and corrective actions
  • You are comfortable with travel and evening meetings with global teams
  • You are results-oriented, organized and willing to teach and give feedback to others

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Site Quality Customer Engineer at OPmobility, Tangier

This full-time, on-site role at OPmobility in Tangier, Morocco, makes you the first quality contact for customers in the automotive industry.

About OPmobility

OPmobility is a world-leading provider of innovative solutions for a safer and more sustainable mobility experience. The Group reported €11.4 billion in economic revenue in 2023 and operates 152 plants and 40 R&D centers, with 40,300 employees. OPmobility Lighting covers the entire lighting value chain, from components to complete headlamps.

Role overview

As Customer Quality Engineer, you are the first contact for the customer, work in daily contact with the customer and resident engineers, and transfer customer requirements to internal processes.

Key responsibilities

  • Solve complaints, control the 8D process and action plans, and monitor performance using quality tools and VPRS.
  • Monitor development and quality results, and ensure products meet customer requirements.
  • Plan and organize annual product audits, and require action plans when results are unsatisfactory.
  • Support new project launches, including PPAP processing, tool verification and part evaluation.
  • Perform LPA audits, maintain their metrics and targets, and train shift auditors on visual aids.
  • Stop production if non-compliance could endanger customer satisfaction.

Requirements

  • Education: Master's degree in quality.
  • Experience: minimum 4 years of customer-facing experience with OEMs.
  • Languages: good level of French and English.
  • Core tools: PFMEA, APQP-Control Plan, MSA, SPC, PPAP, 8D, 5 Whys and FTA.
  • Tools: MS Office, Windows, and customer portals (Amadeus, GQE, KPM).

Additional information

  • Some travel may be required, and overtime is expected, including several evening meetings with global teams.
  • Flexible working hours.
  • Information Criticality Level 2, with strict adherence to confidentiality obligations.
  • Compliance with EHS rules (ISO 45001 and ISO 14001), 5S, the ethics and integrity policy, and PPE requirements.

OPmobility pays particular attention to diversity and equality and commits to treat all job applications equally.

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