VFS Global

Service Consultant (P-5) – Visa Application Processing, Rabat

Rabat

CDI / Temps pleinSur siteOpérationsCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

On-site, full-time Team Member (Service Consultant, P-5) role at VFS Global in Rabat, Morocco. The position centers on visa application processing, including document scrutiny, accurate data entry, and meeting Turn Around Time targets. It also covers applicant customer service across in-person, email, and telephone channels, handling cash and bank transactions, passport delivery logistics, and strict compliance with standard operating procedures. Sustainability, environment, health and safety, and anti-bribery responsibilities are also included.

Vos missions

  • Scrutinize and collect visa application documents, and record and maintain all application data accurately in the system.
  • Ensure visa applications are completed within the specified Turn Around Time.
  • Attend applicant and customer queries through in-person, email, and telephone channels.
  • Inform applicants about Value-Added Services and encourage feedback on services and experiences at the application center.
  • Handle cash and bank transactions and manage passport delivery logistics to consulates, applicants, and logistic companies.
  • Maintain strict compliance with SOPs and manuals, and support the Deputy Manager/Operations Manager on World Bank projects.

Profil recherché

  • You are detail-oriented and comfortable recording application data accurately without errors.
  • You enjoy front-line customer service, handling applicant queries in person, by email, and by phone.
  • You are comfortable handling cash and bank transactions while following established procedures.
  • You value compliance with SOPs, ethical standards, and anti-bribery requirements.
  • You are able to work on-site in Rabat, Morocco.

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Service Consultant – Visa Application Processing

This on-site, full-time Team Member role at VFS Global in Rabat, Morocco centers on visa application processing and applicant services.

Visa Application Processing

  • Scrutinize and collect visa application documents for processing.
  • Record and maintain all application data, ensuring accuracy and timely entry into the system without errors.
  • Ensure timely completion of the visa application process within the specified Turn Around Time.

Customer Service and Support

  • Attend customer/applicant queries through various channels, including in-person, email, and telephone.
  • Inform applicants about available Value-Added Services and facilitate their delivery to customers.
  • Encourage applicants to provide feedback on services and experiences at the application center.

Compliance and Operations Management

  • Handle cash and bank transactions accurately, ensuring adherence to established procedures.
  • Manage passport delivery logistics to consulates, applicants, and logistic companies.
  • Maintain strict compliance with standard operating procedures and manuals, ensuring consistency in processes.
  • Support the Deputy Manager/Operations Manager in executing World Bank projects.

Sustainability

  • Promote judicious use of natural resources.
  • Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.

Anti Bribery Management Systems (ABMS)

  • Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
  • Understanding of ethical standards and the importance of integrity in business practices.

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