VFS Global

Operations Officer - Visa Application Processing (P5)

Rabat

CDI / Temps pleinSur siteOpérations

L’essentiel du poste

Résumé par Postule AI

This Operations Officer role at VFS Global in Rabat, Morocco, centers on visa application processing and customer service at an application center. Responsibilities include collecting application documents, maintaining accurate records, handling applicant queries, managing cash and bank transactions, coordinating passport delivery, ensuring SOP compliance, and supporting World Bank projects. The position is full-time and on-site.

Vos missions

  • Scrutinize and collect visa application documents and complete applications within the specified Turn Around Time.
  • Record and maintain application data accurately and in a timely manner.
  • Handle applicant queries through in-person, email, and telephone channels, and inform applicants about Value-Added Services.
  • Handle cash and bank transactions and manage passport delivery logistics to consulates, applicants, and logistic companies.
  • Maintain compliance with standard operating procedures, manuals, and ABMS requirements.
  • Support the Deputy Manager/Operations Manager in executing World Bank projects.

Profil recherché

  • You are detail-oriented and careful about accuracy in data entry and document handling.
  • You enjoy direct customer service with applicants in person, by email, and by phone.
  • You are comfortable following strict procedures, manuals, and compliance requirements.
  • You value ethical standards and integrity in business practices.
  • You can manage tasks reliably within set turnaround times.

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Job Description

Visa Application Processing

  • Scrutinize and collect visa application documents for processing.
  • Record and maintain all application data, ensuring accuracy and timely entry into the system without errors.
  • Ensure timely completion of the visa application process within the specified Turn Around Time.

Customer Service and Support

  • Attend customer/applicant queries through various channels, including in-person, email, and telephone.
  • Inform applicants about available Value-Added Services and facilitate their delivery to customers.
  • Encourage applicants to provide feedback on services and experiences at the application center.

Compliance and Operations Management

  • Handle cash and bank transactions accurately, ensuring adherence to established procedures.
  • Manage passport delivery logistics to consulates, applicants, and logistic companies.
  • Maintain strict compliance with standard operating procedures and manuals, ensuring consistency in processes.
  • Support the Deputy Manager/Operations Manager in executing World Bank projects.

Sustainability

  • Promote judicious use of natural resources.
  • Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.

Anti Bribery Management Systems (ABMS)

  • Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
  • Understanding of ethical standards and the importance of integrity in business practices.

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