AVEVA

Technical Support Administrator

Casablanca

CDI / Temps pleinSur site3–5 ansLicence / Bac+3AnglaisAdministration / Office managementInformatique / IT

L’essentiel du poste

Résumé par Postule AI

ETAP seeks a Technical Support Administrator for their Casablanca office to provide comprehensive administrative and customer support services. The role involves managing documentation, coordinating compliance processes, maintaining technical support accounts, and facilitating communication across the organization. Requires 3+ years of related experience, advanced MS Office and Adobe skills, and strong organizational abilities. Bachelor's degree is preferred.

Vos missions

  • Manage administrative and customer support functions for technical support accounts
  • Create, review, and distribute departmental correspondence, reports, memos, and presentations
  • Organize and maintain both physical and electronic files with proper documentation
  • Assist in auditing, compliance, and order processes while coordinating with departments
  • Schedule meetings, coordinate calendars, and process technical documents for publication

Profil recherché

  • You have 3+ years of administrative or customer support experience
  • You are highly organized with excellent attention to detail and time management
  • You are comfortable handling sensitive and confidential information professionally
  • You excel at multi-tasking and communicating effectively across all organizational levels

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About ETAP

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. With over 35 years of global experience, ETAP supports customers in their digital transformation and sustainable energy transitions, helping them prioritize safety, maximize reliability, and stay resilient.

Role Overview

As a Technical Support Administrator, you will provide essential administrative and customer support services, managing documentation, compliance processes, and technical support accounts while maintaining professional communication across all levels of the organization.

Main Responsibilities

  • Manage administrative and customer support functions for technical support accounts
  • Create, review, and distribute departmental correspondence, reports, memos, and presentations
  • Organize and maintain both physical and electronic files, ensuring proper documentation and accessibility
  • Assist in auditing, compliance, and order processes while coordinating with other departments
  • Schedule meetings, coordinate calendars, and process technical documents for publication
  • Communicate professionally with co-workers, management, and customers via multiple channels

Required Skills and Qualifications

  • 3+ years of related administrative or customer support work experience
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook) and Adobe
  • Excellent organizational and time management skills with strong attention to detail
  • High-level interpersonal skills to handle sensitive and confidential information
  • Strong analytical ability to gather data, summarize reports, and solve administrative problems
  • Excellent verbal and written communication skills with ability to multi-task effectively
  • Valid driver's license

Additional Information

A Bachelor's Degree is a plus. Experience with SharePoint or equivalent systems is advantageous. All successful applicants must pass a comprehensive background check in accordance with local laws.

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