Technical Support Administrator

Casablanca, Casablanca-Settat, Morocco

Décryptage du poste par Postule AI

Résumé du rôle

ETAP seeks a Technical Support Administrator for their Casablanca office to provide comprehensive administrative and customer support services. The role involves managing documentation, coordinating compliance processes, maintaining technical support accounts, and facilitating communication across the organization. Requires 3+ years of related experience, advanced MS Office and Adobe skills, and strong organizational abilities. Bachelor's degree is preferred.

Exigences clés (estimation)

Manage administrative and customer support functions for technical support accounts
Create, review, and distribute departmental correspondence, reports, memos, and presentations
Organize and maintain both physical and electronic files with proper documentation
Assist in auditing, compliance, and order processes while coordinating with departments
Schedule meetings, coordinate calendars, and process technical documents for publication

Compétences

Advanced Microsoft Office Suite proficiency (Word, Excel, PowerPoint, Access, Outlook)Excellent organizational and time management skills with attention to detailHigh-level interpersonal skills for handling sensitive and confidential informationStrong analytical ability to gather data, summarize reports, and solve problemsExcellent verbal and written communication skills with multi-tasking abilityAdobe software proficiencyValid driver's license

Niveau estimé

This role requires 3+ years of related administrative or customer support work experience, positioning it at an intermediate level. Candidates should have demonstrated proficiency in office administration, customer interaction, and document management.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: full-time
Mode de travail: Sur site
Niveau d'expérience: 3–5 ans
Fonction: Administration / Office management
Secteur: Informatique / IT
Niveau d'études: Licence / Bac+3
Langues: Anglais

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About ETAP

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. With over 35 years of global experience, ETAP supports customers in their digital transformation and sustainable energy transitions, helping them prioritize safety, maximize reliability, and stay resilient.

Role Overview

As a Technical Support Administrator, you will provide essential administrative and customer support services, managing documentation, compliance processes, and technical support accounts while maintaining professional communication across all levels of the organization.

Main Responsibilities

Manage administrative and customer support functions for technical support accounts
Create, review, and distribute departmental correspondence, reports, memos, and presentations
Organize and maintain both physical and electronic files, ensuring proper documentation and accessibility
Assist in auditing, compliance, and order processes while coordinating with other departments
Schedule meetings, coordinate calendars, and process technical documents for publication
Communicate professionally with co-workers, management, and customers via multiple channels

Required Skills and Qualifications

3+ years of related administrative or customer support work experience
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook) and Adobe
Excellent organizational and time management skills with strong attention to detail
High-level interpersonal skills to handle sensitive and confidential information
Strong analytical ability to gather data, summarize reports, and solve administrative problems
Excellent verbal and written communication skills with ability to multi-task effectively
Valid driver's license

Additional Information

A Bachelor's Degree is a plus. Experience with SharePoint or equivalent systems is advantageous. All successful applicants must pass a comprehensive background check in accordance with local laws.

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .