About Circles
Circles is a global technology company founded in 2014, reimagining the telco industry with an innovative SaaS platform. The company partners with leading telco operators worldwide including KDDI Corporation, Etisalat Group, AT&T, and Telkomsel, enabling them to launch innovative digital brands and accelerate their transformation into technology companies.
Role Overview
As Senior Manager of Client Delivery, you will own end-to-end technical delivery of large-scale Telecom BSS transformation programs. You will serve as the primary customer-facing Single Point of Contact (SPOC), ensuring successful execution from solution design through implementation, testing, production launch, hypercare, and transition to operations.
Main Responsibilities
- Own end-to-end technical delivery of Telecom BSS transformation programs with accountability for scope, schedule, budget, and quality
- Serve as primary SPOC for all technical delivery activities, providing clear communication and governance throughout the engagement lifecycle
- Develop and manage integrated program plans, delivery roadmaps, milestone schedules, dependency matrices, and release plans across multiple workstreams
- Lead cross-functional delivery coordination across Product Management, Architecture, Engineering, QA, DevOps, Infrastructure, Cloud, Security, and Operations
- Establish effective delivery governance through stand-ups, program reviews, technical governance meetings, steering committees, and executive status reviews
- Manage technical Risks, Assumptions, Issues, Dependencies (RAID), change requests, and scope management with proactive escalation and resolution
- Track program health, delivery progress, milestones, resource utilization, budget, quality metrics, and KPIs with regular executive reporting
- Coordinate end-to-end integration activities across CRM, Billing, Charging, Order Management, Provisioning, Digital Channels, OSS/BSS, and external partner ecosystems
- Drive production readiness through environment readiness, deployment planning, cutover execution, and transition to managed services
- Facilitate Agile delivery practices including sprint planning, backlog refinement, sprint reviews, retrospectives, and cross-team synchronization
Required Qualifications
- 15+ years of experience in Technical Program Management, Client Delivery Management, or Technology Delivery within Telecommunications or large-scale enterprise software
- Fluency in both English and French (mandatory)
- Proven experience delivering end-to-end Telecom OSS/BSS transformation programs with expertise in CRM, Billing, Real-Time Charging, Order Management, and Provisioning
- Demonstrated experience as customer-facing technical delivery owner and SPOC for large-scale transformation programs
- Strong experience managing cross-functional engineering teams across multiple technical domains
- Expertise in program planning, dependency management, release management, production readiness, and risk management
- Extensive knowledge of SDLC, Agile methodologies (Scrum, Kanban, SAFe), DevOps, and CI/CD practices
- Strong understanding of cloud-native platforms, APIs, microservices, enterprise integration, and telecom application architecture
- Experience with Agile and project management tools such as Jira, Confluence, or Azure DevOps
Key Competencies
- Technical Program Management and Client Delivery Management
- Customer Success and Stakeholder Management
- End-to-End Technical Delivery and Cross-functional Leadership
- Agile Program Delivery and Program Governance
- Risk, Issue, and Dependency Management
- Production Readiness and Go-Live Management
- Telecom OSS/BSS Domain Expertise
- Executive Communication and Vendor Management
Success Measures
- Successful delivery of customer commitments within scope, schedule, budget, and quality targets
- High customer satisfaction and trusted client relationships
- Predictable delivery through effective governance and proactive risk management
- Successful production launches with minimal business disruption
- Strong cross-functional collaboration across Product, Engineering, Architecture, and Operations teams
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