Company Description
The IKEA vision is to create a better everyday life for the many people, offering a wide range of well-designed, functional home furnishing products at affordable prices. IKEA Al-Homaizi Limited operates in Kuwait, Jordan, and Morocco.
Role Overview
As an Account Manager, you will build and develop relationships with clients throughout their project journey, focusing on customer satisfaction, loyalty, and business growth.
Key Responsibilities
- Develop and execute an integrated customer engagement strategy to identify potential customers, understand their needs, and build initial rapport and credibility.
- Conduct constructive negotiations to reach mutually beneficial agreements, clearly articulating terms, pricing, and contract details.
- Serve as the primary liaison between customers and internal teams (designers, supply/services coordinators), ensuring clear communication and smooth project delivery.
- Schedule regular follow-ups and check-ins with existing and potential customers through multiple channels to provide tailored ongoing support.
- Develop sales presentations that highlight product and service value propositions, tailored to target audiences.
- Implement quality control measures to ensure products and services meet customer expectations throughout delivery.
Qualifications
Knowledge
- Understanding of local market dynamics, competitor analysis, and customer business goals to drive sales growth.
- Thorough knowledge of IKEA's product offerings, B2B range, services, and pricing.
- Strong negotiation abilities to secure favourable terms with key clients.
Motivation
- Passion for creating exceptional customer experiences and achieving sales targets.
- Resilience and adaptability, with a positive attitude toward changing customer needs and market trends.
- Alignment with IKEA's values of respect, integrity, and inclusivity.
Capabilities
- Excellent communication, negotiation, and relationship management skills with a customer-centric approach.
- Strong problem-solving skills, attentive listening, and empathetic understanding.
- Ability to manage multiple priorities while maintaining high service standards.
- Ability to manage accounts across Construction & Residential, Hospitality, and Services & Workplace segments.
Experience & Education
- Bachelor's degree in Business, Marketing, or related field.
- 3–5 years of sales experience, preferably in B2B.
- Prior key account management experience is a plus.
- Bilingual proficiency in Arabic and English.
- Strong industry knowledge and cross-functional collaboration skills.
Additional Information
This is a full-time position based in IKEA Zenata. Some travel may be required.
Please send your CV in English and explain why you would be a good fit for this role.
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