DHL Group

AFR Ops Customer Specialist - DHL Global Forwarding (Casablanca)

Casablanca

CDI / Temps pleinSur site0–1 anFormation professionnelle (OFPPT, etc.)OpérationsTransport / Logistique

L’essentiel du poste

Résumé par Postule AI

DHL Global Forwarding is hiring an AFR Ops Customer Specialist in Casablanca, Morocco. The full-time, on-site role provides day-to-day administrative and operational support for air freight forwarding, covering bookings, shipment documentation, customs information and customer queries. It targets candidates with a vocational, technical or certification background and less than 2 years of experience. The posting mentions career development opportunities and a competitive salary, but no salary figures are published.

Vos missions

  • Support the delivery of air freight forwarding processes and activities for internal and external customers, under direct or close supervision.
  • Create or confirm transport orders, perform bookings and optimize bookings.
  • Prepare, control and distribute all required Import/Export documents, and update Customs shipment information and physical status.
  • Gather input for the freight control center, respond to tariff queries and support the determination of freight rates.
  • Record data for shipping tenders, enter shipment information, and draft reports and updates on account performance.
  • Identify supplier performance issues, propose improvements, and resolve customer issues and incidents.

Profil recherché

  • You hold a vocational, specialized, technical or certification qualification.
  • You have up to two years of experience and want to build a career in air freight operations.
  • You are detail-oriented and comfortable with routine tasks such as data processing, validation and documentation.
  • You are comfortable using Microsoft Excel and CRM tools and following defined processes and systems.

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AFR Ops Customer Specialist

DHL Global Forwarding, Freight (DGFF), the Group's air, ocean and road freight specialist, has an opening in Morocco for an AFR Ops Customer Specialist based in Casablanca. The role provides day-to-day administrative support and readily available advice on AFR Ops/CS processes, helping deliver the flow of goods and information across the customer's global supply chain using air transportation.

Main responsibilities

  • Support the delivery of air freight forwarding processes and activities for internal and external customers, under direct or close supervision.
  • Create or confirm transport orders, perform bookings and optimize bookings.
  • Prepare, control and distribute all required Import/Export documents, and update Customs shipment information and physical status.
  • Gather input for the freight control center, respond to tariff queries and support the determination of freight rates.
  • Record data for shipping tenders, enter shipment information, and draft reports and updates on account performance.
  • Identify supplier performance issues, propose improvements, and resolve customer issues and incidents.

What we need from you

  • Skills: Routing, shipping, carrier management, third-party logistics, airlines, ground transportation, cold chain, import/export, customs brokerage and regulations, certificate of origin, tracking, CRM, telecommunications, budgets, Microsoft Excel, technology trends, DHL business knowledge, business processes, stakeholder management and feedback.
  • Education level: Vocational, specialized, technical or certification.
  • Experience level: Less than 2 years.

What we offer

  • Opportunities in a global company to contribute your ideas and skills toward shared goals.
  • Possible further career development.
  • Competitive salary.

About DHL Global Forwarding

DHL Global Forwarding is part of DHL Group, the world's leading logistics provider with operations in over 220 countries. The company's TOP EMPLOYER certification reflects its efforts to attract and retain talent, foster a positive work environment, and encourage personal and professional development.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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