Role Overview
As an Application Support Specialist within Bernstein SG's Global Applications Support Team, you will provide day-to-day technical support and user training for the Global Equity Research and Sales activities of the institutional sell-side Research business. You will work with vendors and in-house development teams responsible for CRM, research authoring and research distribution platforms, collaborating across US, Europe and Asia in a fast-paced front-office environment.
Main Responsibilities
- Support daily CRM and research-authoring activities for Sales and Research users in a busy front-office environment
- Maintain research subscriptions and entitlements for the institutional client base
- Manage submissions to interaction aggregators used for client broker-vote tracking
- Support applications including events platforms, mobile applications and related technology systems
- Promote best practices and user adoption through direct engagement, training materials and documentation
- Collaborate across departments to identify user needs and contribute to implementation of new solutions
- Implement data-quality controls to support reliable reporting and analysis
- Work with vendors and development teams to coordinate application upgrades, testing and ongoing support
- Diagnose operational issues and collaborate with local, external and global teams to resolve them
- Document business processes, support procedures and troubleshooting guidance
Required Skills & Experience
- Strong application support experience
- Salesforce expertise
- Advanced Excel proficiency
- JIRA proficiency
- Basic SQL knowledge
- Agile methodology experience
- Data quality and reporting skills
- Scripting knowledge
- Project coordination and stakeholder management
- Strong communication and problem-solving abilities
About the Organization
Societe Generale Global Solution Centre Morocco (SG GSC Morocco) is a subsidiary of the Societe Generale Group, providing operational, business and technology expertise to support Corporate and Investment Banking activities. The role is fully dedicated to supporting Bernstein SG, a joint venture between AllianceBernstein and Societe Generale that combines high-quality independent equity research with cash equity execution services for institutional clients.
Work Environment
You will work under the formal supervision of the Head of International Sales and Research Technology in an international and collaborative environment focused on professional development, continuous learning, innovation and mobility. The role requires responsive support, disciplined documentation and effective coordination across multiple time zones.
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